Job Overview
We are looking for an Outpatient Appointments Team Leader for our Paediatrics Outpatients Department at Wexham Hospital.
Main duties of the job
The post holder will work as the Team Leader for the Outpatient Appointments team and be responsible for providing excellent customer service and contributing proactive information to support the waiting list team.
1. The post holder will assist with the day to day running of the outpatient appointments team supporting the Patient Pathway Co-ordinator/Service Manager.
2. The post holder will work closely with all clinical areas to support the Trust’s targets, i.e. referral to treatment and cancer targets.
3. The post holder will be involved in transforming current work practices to meet all Trust requirements.
4. The post holder will be responsible for the day to day management of staff which includes induction, appraising and initial performance management.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
1. GCSE English and Maths pass or equivalent.
2. NVQ 3 in Business and Administration or significant NHS experience.
Skills & Knowledge
Essential criteria
1. Excellent written and verbal communication skills.
2. Knowledge of NHS targets.
Special Requirements
Essential criteria
1. Good understanding of patient confidentiality.
2. Flexible, adaptable and ability to manage change.
Apply online now.
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