Software Support Engineer MSSQL Experience Essential - Hybrid Working 3 days per week in the office The Opportunity We’re seeking a Software Support Engineer to join a leading provider of innovative software solutions. This role is perfect for someone with 2 years of IT support experience who thrives in a customer-focused environment. You’ll provide technical support for cutting-edge software, help implement systems for new and existing customers, and collaborate with internal teams to address technical issues effectively. You’ll play a key role in troubleshooting software problems, supporting customer onboarding, and ensuring users get the most out of the product. If you’re passionate about IT, a problem-solver, and love working with people, this could be the role for you. Key Responsibilities Technical Support & Troubleshooting: Provide first and second-line support, resolving customer issues related to software installation, configuration, and use. Diagnose, analyze, and resolve software issues across multiple applications. Log issues with detailed reproduction steps and collaborate with development teams for resolution. Respond to support requests via phone, email, and ticketing systems, ensuring timely and effective solutions. Customer Engagement: Deliver exceptional customer service with clear, friendly communication. Proactively manage follow-ups, keeping users informed throughout the resolution process. Conduct user training sessions to enhance customer understanding of product features and best practices. Documentation & Continuous Improvement: Maintain and update knowledge base articles to improve efficiency within the support team. Document frequently encountered issues and recommend process or product improvements. Act as a bridge between users and development teams, providing feedback to enhance product usability. Project & Product Support: Assist with the implementation of software solutions for new and existing customers. Participate in testing new features and updates to ensure quality and ease of use. What We’re Looking For Essential Skills & Experience: Minimum 2 years in a software or IT support role, handling both 1st and 2nd line issues. Strong customer-service orientation with excellent communication skills. Technical knowledge of software applications and basic SQL database troubleshooting. Proven experience with ticketing systems (e.g., Jira, Zendesk, or similar). Strong organizational skills with the ability to manage multiple tasks simultaneously. Desirable Skills: Experience with Windows operating systems and server configurations. Familiarity with SQL scripting. Exposure to CRM platforms is a plus. If you’re ready to take your career to the next level, we’d love to hear from you Apply now to become a Software Support Engineer. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV