We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Service AssistantDay to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can, whether you’re working in visitor admissions giving visitors the best possible start and end to their visit; or in the hall, bringing Beningbrough to life for visitors. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. As part of the Growing Support team, you'll understand and promote the value of membership to visitors. You'll be enthusiastic about the work we do, and you'll feel comfortable chatting with visitors about way they can show support, through donations, gift aid, membership or our bookshops. Reporting to the Welcome and Service Assistant Manager, you’ll be part of a team of 16 working at Beningbrough Hall. You'll work both in admissions, welcoming visitors to the property and in the hall itself, engaging with visitors about our exciting exhibitions & Beningbrough’s history.The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 13 April 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 162629IRC162629YorkFixed Term p/t (971.5 hrs py to 03/11/25)Ends: Apr 13th 126.2 mi from Hanbury Hall, Droitwich WR9 7EA, UKWe’re looking for a Service Assistant to join us at Beningbrough Hall to bring Beningbrough to life for visitors. You'll work in both visitor admissions; welcoming everyone, promoting National Trust membership and helping visitors get the best out of their day and in the hall, inspiring visitors with the history of Beningbrough.Salary: £12.25 per hourDuration: Ideally starting week beginning the 28th of April, the contract runs until November 3rd 2025Hours: 971.5 hours. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.The role will usually work 4 days per week. Rotas are released two months in advance. Regular weekend and bank holiday working is included in the role.Interview Date: 24th AprilFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Beningbrough Hall, Beningbrough, York, YO30 1DDCompliance.Eligibility to Work in the UK12.25 per hour