We have an exciting opportunity to join Capgemini as an Onsite Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. At Capgemini, we pride ourselves on our people because we know they are the heart of what we do. Our EUE Onsite Engineers are encouraged to grow and develop in the role’s fast-paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore.
This role will be 5 days onsite at the client site in Heathrow.
Your role
Joining our dedicated EUE team, you will:
* Possess 2nd line responsibility for resolving incidents to SLA.
* Be responsible for the completion of assigned works within allocated timeframes and undertake Project Tasks, supporting both internal and external Project Managers.
* Proactively communicate and coordinate with Level 3 teams to highlight major level issues.
* Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
* Install & configure software and hardware.
Your skills and experience
* An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
* An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette and working knowledge of IT Service Management (ITSM) software (ServiceNow), basic level understanding in SCCM/Active Directory and a working knowledge of IT service models.
* Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners.
* Excellent customer interface, customer service skills and some flexibility with working hours when needed.
* Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
What does ‘Get The Future You Want’ mean for you?
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Why you should consider Capgemini?
When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.
Get the Future You Want | www.capgemini.com
Ref. code 142385-en_GB
Posted on 10 Jan 2025
Experience level Experienced Professionals
Contract type Permanent
Location Woking
Business unit Cloud Infrastructure Services
Brand Capgemini
Professional communities Cloud Infrastructure Management
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