Call Scheduler
Location: Peterborough (Office-based)
Hours: 37 per week, between 7am - 7pm
Hourly Rate: £11.79
Benefits:
Free on-site parking
Pension Scheme
Friendly and supportive team
Job Summary
Our client is seeking a Call Scheduler to join their team for a three month temporary assignment, with potential to be extended. In this role, you will be responsible for coordinating and scheduling incidents to meet the agreed service requirements and ensuring a high-quality service is delivered to a broad range of customers. As part of a dynamic team, you will play a vital role in maintaining customer satisfaction and ensuring all incidents are resolved within the agreed SLAs.
Key Responsibilities
Co-ordinate and schedule incidents, ensuring all service requirements are met while delivering high-quality support.
Collaborate with key stakeholders, including team and practice leads, to ensure optimum engineer resource is available to meet customer SLAs and complete incidents within the agreed time frame.
Work with wider delivery teams to ensure that customer incidents are efficiently managed through to resolution.
Adapt to changing business needs and perform different tasks as required.Qualifications, Skills and Experience
Proficient in Microsoft Word, Excel, and Outlook.
Previous office based customer service experience.
Ability to work collaboratively in a team environment and support other team members.
Previous IT experience.If you a...