My client is looking for an Advice Administrator to join them on a PERMANENT basis, local to Halifax my client offers a warm friendly environment with potential growth within the company later down the line. Job role:- The role will provide effective and efficient administration and delivery of the customer journey to consistently achieve a high-quality output for customers and meet the objectives of a range of different schemes designed to support energy consumers to reduce their energy costs. You will be comfortable talking to customers on the telephone, quickly building rapport and tailoring your advice and support to the specific needs of each individual. You will be passionate about making a difference and providing practical support for customers in vulnerable situations. As a motivated individual, you will be able to initiate and balance competing priorities through effective and efficient work practices. With a good attention to detail, you will be able to work independently with minimal day to day supervision but know when to ask for help. The Advice Administrator is responsible for the smooth delivery and day to day tasks of delivering energy advice schemes which will be geographically diverse and cover a wide range of interventions including advice relating to energy efficiency measures, income maximisation and benefit entitlements checks and energy use behaviour change. This will include accurately updating customer records to provide clear and accurate reports to clients and internally to track progress against targets. With well-developed interpersonal skills you will maintain and strengthen relationships with customers to ensure projects are delivered successfully, which will directly contribute to the successful extension of existing funding or securing future work. As you will be discussing personal details with customers, you will require a good basic understanding of GDPR, but further specific training will be given. PRINCIPAL RESPONSIBILITIES: Customer service and project delivery Conduct inbound/outbound calls to domestic energy consumers and clients. Offering energy advice on a day-to-day basis. Maintaining a positive relationship with all clients. Day to day administrative project management tasks, including recording key information on a range of IT systems. Provide clear and accurate reporting. Administration Offer support to staff within the team when required. Ensure a high level of detail is utilised when carrying out administrative tasks. Deliver robust and accurate reporting for both internal and external clients. Support training of new starters as required. KEY SKILLS: Minimum 2 years contact centre experience required. Excellent communication skills – able to communicate clearly, effectively, and empathetically, using language that is easy for customers to understand. Customer focus – Able to put yourself in the shoes of the customer, be attentive to their needs and provide high quality, timely responses. Problem solving – able to analyse information and individual customer circumstances to identify and recommend solutions. Telephone skills/call-handling experience Time management – able to handle high volumes of calls, prioritise and multitask while maintaining high customer satisfaction standards. Teamwork – Able to work collaboratively with other team members, contributing to team goals and objectives. This is a full time position working 37 hours per week. Salary is up to £26,000pa