Job Description
We have an excellent permanent job opportunity for an IT Service Design & Transition Manager (ITIL). The role will include travel to sites in Glasgow, Edinburgh and Newcastle.
Candidates applying for this role should have the following skills and experience:-
* At least 5 years’ experience within a service delivery /operations capacity.
* Strong ITIL exposure with accompanying certified accreditation.
* Ability to travel to customer sites as mentioned is essential.
* Excellent communication, presentation, facilitation, and negotiation skills are required for this role.
* A track record of developing strong client relationships, across all levels of an organisation, and a focus on customer satisfaction and improving services.
* Demonstrated people management experience, leading, and motivating successful teams.
* Strategic business planning with the ability to translate business requirements into individual, team, and departmental objectives.
* Experience in developing and implementing effective processes.
* Commercial experience of managing P&Ls with effective and profitable control.
* Prior experience in working for a managed service provider is desired but not essential.