Customer Service Advisor – Nights 8 HOUR NIGHT SHIFT between hours of 8pm-8am – 3 nights on:3 nights off Northwich, CW9 Permanent - Pert Time contract (average of 28 hours per week) £12.30 per hour/£17,970.45 (based on average of 28 hours per week) Residential Management Group is a large, established, market leading property management company and is growing and its 24/7 Customer Service Centre has exciting opportunity for permanent Night Shift Customer Centre Advisor, based in Northwich. What hours will I be working? Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customer’s queries. You’ll be working 3 nights on / 3 nights off working between 8pm and 8am incl Saturdays & Sundays. For your fully comprehensive induction (approximately 4 weeks), you will be working 8 hour DAYS. You will have a dedicated ‘buddy’ to support you during your training, and when you’re fully confident/competent, you’ll move to your Out of Hours shifts and your buddy will join you initially, to support you in your new role. Upon completion of your training, you’ll be working an 8 hour NIGHT shift between 8pm and 8am. You must be fluent in both written and spoken English, to be considered for this exciting opportunity What will I be doing? Working your 8 hour shift been 8pm to 8am, you will be receiving calls from customers, some of which are likely to be emergency in nature – therefore, you'll need to be able to support with the situation professionally, calmly and confidently. Ensure all contact with customers is accurately recorded on their computer-based record. Process all documentation resulting from customer contacts, ensuring information is passed to colleagues to action. When not taking customer calls, through the night you'll be responding to existing outstanding customer queries relating to their properties and accounts, via email - therefore we’re looking for strong administrative skills too. What skills and experience will I need? Solid admin experience The ability to remain calm and professional in emergency situations Excellent listening and communication skills, both written and verbal Working knowledge of Outlook, Excel and Word Able to carry out instructions quickly and accurately Good organisational skills with the ability to work to deadlines What do we have to offer you? 23.5 days annual leave plus never work your Birthday Free onsite parking Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more (all to a generous fixed amount), plus 24/7 access to remote GP Services Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases, free or discounted gym memberships and take advantage of many exclusive offers A comprehensive induction / training period with dedicated ‘Buddy’ and Team Leader support