IT Coordinator
Loughborough
£30K
Permanent
Monday to Friday Days
Are you passionate about technology and problem-solving? The Agency is working with a leading company based in Loughborough, who is seeking a IT Support to join their IT team. This is an exciting opportunity to be the go-to person for IT support, helping staff across the business with their technical needs while playing a vital role in maintaining and improving IT systems. If you thrive in a fast-paced environment and enjoy working with technology, this could be the perfect role for you!
The role
As the IT Support, you’ll be the first point of contact for IT-related issues across the business. Whether you’re helping staff with hardware or software issues, setting up new users, or maintaining the network, your expertise will keep the business running smoothly. Here’s a snapshot of what you’ll be doing:
Key responsibilities
* Provide first and second-line IT support, logging and assigning tickets, and escalating urgent calls when necessary.
* Offer hands-on assistance with a wide range of hardware and software issues, ensuring a seamless user experience.
* Configure and manage desktops, laptops, mobile devices, and more using imaging software.
* Diagnose and fix network and VOIP phone issues, as well as manage IT hardware repairs and liaise with suppliers.
* Onboard new staff by setting up user accounts and ensuring their systems are ready to go.
* Maintain and update IT documentation, the IT knowledge base, and systems like SharePoint and Wiki.
* Participate in exciting IT projects and help test new software and hardware.
* Ensure IT security standards are met
The ideal candidate
- You’re a team player who enjoys working closely with others to solve problems.
- You have a strong attention to detail and excellent communication skills.
- You have a basic understanding of computer hardware and software.
- Customer service is key—you’ll be the IT lifeline for the team, so a helpful attitude is a must!
- An IT qualification is a bonus, but not essential if you have the right mindset and experience.
What’s in it for You?
Our client isn’t just focused on IT—they’re committed to giving back to the local community and regularly participate in charity events, from football and rugby tournaments to sleepouts and BBQs. If you’re looking to work for a company that values its people and makes a positive impact, this is the place for you.
Join this exciting Loughborough-based team and be part of a company that’s as committed to supporting their community as they are to driving innovation.
If you’re ready to take your IT career to the next level, apply now!
Job Types: Full-time, Permanent