Senior UX & CRO Executive
Manchester (On-site) | £35,000 - £38,000 DOE
Role Overview
As a Senior UX & CRO Executive, you’ll play a critical role in shaping the user experience across Manière De Voir’s digital platforms, ensuring that the customer journey is seamless, engaging, and optimised for conversions. You will collaborate closely with both our internal Ecommerce, Digital Marketing, and Creative teams, as well as external development teams, to create intuitive and high-performing digital experiences that drive business growth. Your expertise in UX design and Conversion Rate Optimisation (CRO) will help refine the online shopping experience, increase sales, and improve customer satisfaction. This is an exciting opportunity for a strategic, data-driven UX professional with a passion for fashion and a collaborative approach to working with development teams to deliver results.
What You’ll Do
UX Design & Research
* Lead user research through methods like surveys, usability testing, heatmaps, and analytics to identify pain points and growth opportunities in the customer journey.
* Create user flows, wireframes, and high-fidelity prototypes in collaboration with internal and external development teams to ensure a user-friendly design.
* Conduct competitor analysis and track industry trends to keep the brand's UX competitive and on the cutting edge.
* Ensure that the website’s UX design reflects the Manière De Voir brand, offering a seamless, visually appealing, and easy-to-navigate experience.
Conversion Rate Optimisation (CRO)
* Develop and execute CRO strategies to optimise the website’s performance, focusing on improving conversion rates and reducing drop-off points.
* Analyse website data using Google Analytics, Hotjar, and other relevant tools to identify critical areas for optimisation.
* Lead A/B testing initiatives for key website elements such as landing pages, CTAs, and product pages to enhance user engagement and conversion rates.
* Collaborate closely with the external development team to implement and test changes that optimise the user journey.
Collaboration with External Development Team
* Work very closely with external development teams to ensure that the UX and CRO improvements are technically feasible and align with the overall project goals.
* Liaise with developers to ensure smooth implementation of design updates, features, and A/B tests, ensuring these align with both user needs and business objectives.
* Provide clear and actionable UX design requirements for the external dev team, ensuring they are understood and delivered efficiently.
* Regularly communicate with developers to monitor project timelines, review progress, and make any adjustments necessary.
Continuous Improvement
* Monitor website performance through key metrics and customer feedback, continuously refining the user experience and conversion rates.
* Stay up-to-date with industry trends and emerging technologies, proactively suggesting improvements to maintain an innovative edge.
* Provide UX insights and recommendations for future website and app enhancements based on performance data and user feedback.
This Is For You If
* You have 3+ years of experience in UX design, CRO, or a related digital field.
* You have a proven track record of optimising ecommerce sites and improving conversion rates.
* You are proficient in UX tools such as Sketch, Figma, InVision, or Adobe XD and have experience with CRO platforms (e.g., Optimizely, Google Optimize).
* You have strong data analysis skills, with experience using Google Analytics, Hotjar, or similar tools for website analysis.
* You’re experienced in collaborating with external development teams and have the ability to translate design needs into actionable tasks.
* You are a creative problem solver with an eye for design and a strategic approach to user experience.
* You thrive in a fast-paced, collaborative environment and have a passion for driving results.
The Interview Process
* Application Review – Our team will assess your experience and skills.
* Initial Interview – in-person chat with our Senior Digital Marketing Executive.
* Task/Challenge – A short task to evaluate your analytical and creative thinking.
* Final Interview – Meet with the Head of Marketing to discuss the role in more depth.
Benefits
* Annual Bonus Scheme – Be rewarded for your contribution to the brand’s success.
* Holiday Accrual Scheme – The longer you’re with us, the more holidays you earn.
* On-Site Gym – Stay active with access to our in-house gym facilities.
* Pension & Retail Discounts – enjoy exclusive discounts.
* Staff Discount (50%) – Enjoy our latest collections at half the price.
* On-Site Lavazza Coffee Machine (Fully Subsidised) – Unlimited premium coffee.
* Salary Sacrifice Schemes – Save money with cycle-to-work and other salary sacrifice benefits.