South Tyneside and Sunderland NHS Foundation Trust
South Tyneside and Sunderland NHSFT are currently seeking an outstanding individual to provide excellence and leadership across emergency care services to the local population of South Tyneside and Sunderland.
This exciting role will work closely with the clinical and operational teams across urgent and emergency care and wider internal and external stakeholders, with a focus on operational performance improvement. The right individual will demonstrate strong leadership skills and be able to influence service improvement and change at pace. This post will offer the opportunity to work at a senior leadership level and influence improvement in operational standards within the parameters of safe quality care.
The successful candidate will have a wide range of experience in patient care delivery with strong clinical credibility. The individual will also have a track record of leading teams to success.
As an organisation we are passionate about what we do. Our vision for the future is strong in that we will deliver excellence in all we do.
Main duties of the job
The Emergency Department operates across both the Sunderland Royal and South Tyneside District Hospital sites. The service includes adult type 1 departments on both sites, a Paediatric Emergency Department at Sunderland and an Urgent Care Centre for children at South Tyneside (STUCC). Both sites have a co-located Same Day Emergency Care Unit, and each element of the service is governed by a series of metrics designed to ensure high quality and timely care, as well as ensuring flow. These performance metrics are a key element of statutory submissions and provide a barometer to judge service quality, safety and effectiveness. A key element of this role will be to drive performance improvement whilst also supporting the clinical development of the nursing teams and nursing pathways.
This role will report to the Divisional Director and require joined up working as a triumvirate with the Clinical Directors and Matron team. You will be supported professionally by the Head of Nursing to develop the departments workforce strategies aligned to capacity and demand and deliver safe and effective patient care.
The post holder will need an understanding of current professional and clinical governance issues and demonstrable acute care experience and skills. This role will provide visible and credible leadership to the teams across both sites.
Job responsibilities
The Emergency Department operates across both the Sunderland Royal and South Tyneside District Hospital sites. The service includes adult type 1 departments on both sites, a Paediatric Emergency Department at Sunderland and an Urgent Care Centre for children at South Tyneside (STUCC). Both sites have a co-located Same Day Emergency Care Unit, and each element of the service is governed by a series of metrics designed to ensure high quality and timely care, as well as ensuring flow. These performance metrics are a key element of statutory submissions and provide a barometer to judge service quality, safety and effectiveness.
To be responsible and accountable for the 24 hour delivery of the Emergency Departments, Urgent Care Centre for children and Same Day Emergency Care Units, ensuring provision of services across the Trust wherever and whenever required.
To ensure that key service performance and quality targets measures are met and drive performance improvement across these areas.
To lead the analysis of performance challenges, including breach reviews, root cause analysis of extended waits, flow related incidents and optimal same day emergency care performance, ensuring there are robust solutions enacted where performance improvement is required.
To be responsible for the budget across these areas, ensuring that resources are deployed effectively and efficiently.
To be responsible for the overall management of the Departments including deployment and management of staff and to ensure the co-ordination of all services provided to patients.
To lead the development and implementation of processes and pathways to ensure delivery of KPIs.
To contribute to an effective clinical governance framework.
To be accountable for ensuring that agreed professional standards are reflected in clinical practice across the Departments.
Continuously improve clinical standards in line with clinical governance framework.
Provide leadership and direction for the ED and SDEC clinical teams, to assure that they fulfill their role effectively.
Ensuring all non-medical staff actively participate in appraisal, personal development planning and clinical supervision, to support their personal and professional growth and development.
Ensure that all members of the team have an opportunity to benefit from leadership development and actively empower members of their teams, not only to maintain high standards but also to innovate service and care.
Deliver flexible cost effective management of resources which matches workload.
To monitor and ensure that workforce establishments and skill mix are appropriate to current clinical demands and case mix.
To provide visible, accessible and authoritative presence to whom patients, families and staff can turn to for advice and support.
To monitor and evaluate staff performance and sickness and absence in accordance with STSFT HR Policies.
To be responsible for the recruitment and selection of staff, ensuring induction programmes are in place and undertaken.
Exercise accountability as set out in the NMC Code.
Responsible and accountable for delivery of national and local standards and targets for specialist areas.
Comply with the Trust's vision, values and behavioural compact.
Person Specification
Personal Qualities
* Ability to set objectives and priorities.
* Ability to influence and negotiate.
* Ability to manage ongoing pressure between strategic and operational elements of the role and to deliver both.
* A record of delivering key objectives.
Skills & Knowledge
* Thorough understanding of contemporary urgent and emergency care challenges.
* Evidence of continuous professional development.
* Knowledge of how to facilitate learning.
* Strong Leadership skills.
* Knowledge of current professional and clinical governance issues.
* Knowledge of research and clinical audit.
* Knowledge and experience of handling complex relationships and interpersonal dynamics.
* Counselling and appraisal skills.
* Evidence of competency in relation to nursing practices appropriate to the post.
* Time management.
* Ability to assess, deliver, evaluate and benchmark quality care.
* Knowledge of NHS policy in relation to nursing and management of patient care.
* Knowledge of care delivery in a target driven environment.
* Qualification in specialty.
Physical Skills
* Ability to assist patients to move as per Trust Moving and Handling Policy.
* Carrying teaching equipment such as laptop, stationary etc.
Qualifications
* NMC registration.
* Registered nurse with substantial clinical knowledge and experience of management within acute services.
* Degree Educated.
* Masters Degree or working towards.
* Evidence of continuing professional development.
* Recognised leadership and management qualification.
* Advanced Clinical Skills.
Experience
* Management within Urgent and Emergency care.
* Evidence of the delivery of performance standards.
* A respected professional and experienced clinical manager.
* Experience in managing highly distressing or emotional circumstances.
* Experience of leading significant service change and/or development.
* Experience of managing a large team.
* Clear vision and sense of direction.
* Ability to lead by example and motivate and empower others.
* Able to demonstrate they place the needs of patients at the centre of all they do.
* Committed to pursuing patient concerns.
* Highly empathetic in pressured patient care environments.
* A reputation for delivering high standards in a professional manner.
* Ability to work across disciplines and be an effective team member.
* Experience in setting strategic objectives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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