County Durham & Darlington NHS Foundation Trust
An exciting opportunity has arisen for an enthusiastic and self-motivated individual to join the Theatre Administration Support team at Darlington Memorial Hospital.
This position is for a full-time Theatre Receptionist working 37.5 hours per week over 5 days, shift times range between 7:00am to 5.00pm Monday to Friday.
You will be the first point of contact for visitors and patients attending Theatre reception, greeting and welcoming patients when they arrive for their surgical procedures.
You will also provide admin support to clinical and non-clinical staff within Theatres and Day Surgery.
Main duties of the job
1. To admit patients onto the electronic patient system when they arrive for surgery.
2. To ensure the reception area is manned and provide a welcome, clean and tidy area at all times.
3. To liaise with secretaries and consultants regarding Theatre list order and subsequently prepare, print, and distribute theatre lists for the following day.
4. To respond to telephone enquiries from both internal and external callers.
5. To telephone and inform patients when and where to present for their surgery and provide any fasting instructions required.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community-based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Job responsibilities
1. The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly.
2. As part of the reception team, the role also requires the daily management of telephone calls and queries, you will therefore need to speak to patients and staff both face to face and over the telephone, therefore good communication skills are required.
3. You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, and patient wristbands are printed and prepared. Attention to detail is essential.
4. You will be required to assist in the preparation, printing, and distribution of theatre lists for the next day, and confirmation of list order (when required).
5. Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department.
Person Specification
Qualifications
* Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above.
* NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience.
* NVQ Level 3 in Business & Admin.
Special Skills and Knowledge
* Ability to act upon own initiative.
* Ability to plan own work to deadlines.
* Ability to work calmly under pressure.
* Working knowledge of how to maintain confidentiality.
* Working knowledge of Caldicott Principles.
Special Requirements
* Polite and approachable attitude.
* Self-motivated and able to motivate others.
* Ability to work in a busy and varied work environment and respond to change.
* Able to work alone.
Experience
* Microsoft Office including Outlook, Word & Excel.
* Previous NHS experience.
Employer name
County Durham & Darlington NHS Foundation Trust
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