Role: Audio Visual Breakfix Engineer
Location: Onsite, London
Salary: £45,000 - £53,0000 Depending on experience
Hours: 40 hours per week
ROLE SUMMARY
The AV Breakfix Engineer’s prime function is to provide AV technical support across all meeting rooms across our client’s estate.
The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.
DUTIES AND RESPONSBILITIES
All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The AV Breakfix Engineer is expected to deliver a high level of customer service and provide proactive and reactive support efficiently. The AV Breakfix Engineer will perform L1/L2 incident management and escalate where appropriate.
The AV Breakfix Engineer’s responsibilities include, but are not limited to:
1. Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
2. Perform L1/L2 incident management
3. Escalate, raise and update incidents to the Service Delivery Manager
4. Demonstrate Self Service AV and VC Capabilities to end users wherever possible
5. Carry out proactive health checks in accordance with SOP
6. Service continuity support incl...