Helpline Carers Support Adviser
Employer: Carers FIRST
Salary: £13,824 per annum (£23,250 FTE)
Location: Office Based - Strood
Contract: Permanent
Working Pattern: Part Time
Hours: 22 hours per week. Covering Monday, Thursday and Friday.
DBS Check: Yes
Closing Date: 30/09/2024 at 12:00
Reference: Carer/24/291805
At Carers First, we understand that caring can be hard, but believe getting the right help shouldn’t be. We work directly with and for unpaid carers to provide personalised information, advice, and support. Making it easier for those caring for someone else to continue living their lives to the fullest.
We currently support carers in eight areas in the Southeast, London, and East of England and are recruiting a Carers Support Adviser based in our Central Carers Helpline in Strood. Working days are Monday, Thursday and Friday.
The post holder will work within our busy Carers Helpline team providing information and advice to carers on the telephone. Being the first point of contact for carers and professionals, you will be required to provide tailored information, advice, and guidance in undertaking a proportionate assessment of carers’ needs and where appropriate assist with support planning.
Successful candidates must be able to demonstrate they have good communication and listening skills as well as empathy and compassion to positively work with a range of people who may be struggling in their caring role.
Minimum Requirements:
At least 6 months of experience in providing support over the telephone in a Helpline or call centre setting with an overview of health and social care, particularly relating to adults and carers.
In return, you will benefit from working for a not-for-profit organisation that delivers a service that makes a real difference in people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, access to our workplace pension, employee assistance programme, and a Benenden Healthcare package.
If you are interested in becoming part of our team and have the skills and experience we are looking for, and are passionate about making a real difference to Carers then please read the Job Description and Person Specification.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation, or age.
If you would like to discuss this role confidentially, please contact us at recruitment@carersfirst.org.uk and we will be happy to organise for one of the Team to contact you.
Please note that if you have not been contacted within one week of the closing date, your application has not been successful.
Interview Date: Tuesday, 15 October 2024
Carers First is an Equal Opportunities Employer
How to apply
Please apply on the Carers First website linked below:
https://www.carersfirst.org.uk/about-us/our-current-job-vacancies/
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