Customer Service Executive - £26,500 - office based
Mitchledean, Gloucestershire
Global CTS Recruitment is working with an innovative financial services provider who provide a range of solutions to help them run successful and profitable businesses. They are looking for a strong Customer Services person to join their team of 8 and a wider team of 34. As the Customer Service Administrator, you will be responsible for existing customers, retention, and offering support and advice through proactive and positive relationship management. You will be responsible for onboarding new customers to the business who have already been through the sales process, so this role will use your strong communication and relationship-building skills to the full.
Key Responsibilities
1. Manage the inbox and respond appropriately to queries raised by customers.
2. Support front office systems with regards to customer queries and provide training if required.
3. Ensure a smooth and successful handover from sales for new customer onboarding.
4. Deliver new customer introduction, build rapport, and educate customers about the business process and ways of working.
5. Continue to deliver training and education until confident the customer is self-sufficient.
6. Proactively manage customers to ensure risk is kept to a minimum.
7. Become the customers' “trusted advisor” and identify future opportunities to add value to the account and increase spend and retention of the customer.
General
1. Escalate any concerns raised in the operation of these processes to the Manager.
2. Actively share ideas about how to reduce waste, increase productivity, and improve the business for Partners.
3. Contribute at team meetings and be willing to always support the team.
4. Agree objectives and a personal development plan with the manager.
5. Find ways to reduce the company's impact on the environment and be part of the local community.
Skills and Requirements
1. Relationship building and management.
2. High customer service skills.
3. Ability to communicate well with own team and throughout the organisation.
4. Take ownership of resolving issues.
5. Works well under pressure and tight deadlines.
6. Accuracy and attention to detail.
7. Drive and tenacity to deliver excellent standards and customer service.
No terminology used in this job description is intended to discriminate against a person's age, race, religion, gender, marital status, colour, disability, or sexual orientation. Each candidate is only assessed on their merits, qualifications, and abilities to perform the duties of the job described above. #J-18808-Ljbffr