£27000 - £30000 per annum + 31 days holiday, qualifications + moreYeovil, Somerset
Service Desk Engineer
Service Desk Engineer – Yeovil (Hybrid) – £27k-£30k
I am seeking a Service Desk Engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful Service Desk Engineer will provide Technical Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements.
Benefits:
1. 23 days holiday + bank holiday
2. Medical Cash plan
3. Quarterly wellbeing time
4. Enhanced maternity and paternity leave
5. Excellent training + paid certifications
6. Company activity days
As the successful Service Desk Engineer, you will have experience in some of the following:
7. Experience working as a IT Engineer
8. Have a relevant qualification in IT
9. Experience in supporting IT, Wi-Fi and Networking technologies
10. Excellent customer service skills
11. Excellent communication skills both written and verbal
12. The ability to act as an escalation point for more junior members