Salary: £45,000 Location: Scottish Highlands Sector: Luxury Market Are you a dynamic and experienced Front of House Manager looking for your next challenge in the luxury hospitality sector? We are seeking a talented individual to lead our Front Office team at an award-winning 5-star hotel renowned for its exceptional service and unique guest experiences. Key Responsibilities: • Guest Satisfaction & Revenue: Supervise Front Office operations to achieve guest satisfaction and maximize room revenue. • Staff Management: Schedule and oversee Front Office staff, including Front Office Hosts, Night Manager, and Porters. • Guest Services: Ensure prompt and courteous check-in/check-out, address guest inquiries, and manage VIP accommodations. • Financial Oversight: Monitor departmental costs, manage Pay Master accounts, and ensure compliance with hotel credit policies. • Team Leadership: Motivate and develop the Front Office team, conduct performance appraisals, and foster effective team relations. • Health & Safety: Enforce health and safety procedures, ensure team compliance, and maintain high standards of hygiene and appearance. What We Offer: • Holidays: 30 days holiday. • Pension: Enhanced pension scheme (5% employer, 4% personal contribution). • Life Assurance: Comprehensive coverage. • Relocation Support: Assistance in finding your home in the Scottish Highlands. Staff accommodation or relocation support provided. • On-Shift Benefits: Nutritious food and drinks. • Guest Experience: Free overnight luxury annual guest experience for you and a plus one. • Family-Friendly Policies: Enhanced maternity and paternity leave, plus a welcome gift for new parents. • Health Benefits: Health cash plan to cover everyday medical expenses. • Discounts: Generous discounts on room bookings, food and beverage, retail products, and high street retailers. • Social Activities: Engaging social events organized by local committees. • Career Development: Tailored learning opportunities and career development plans.