Were not just in the business of running Inns were in the business of creating places people love. Characterful Inns, warm welcomes, great food, proper drinks, and unforgettable stays. As we grow, were putting a smart, people-friendly operating framework in place to help our teams deliver incredible guest experiences, day in, day out. Now were looking for a hands-on, people-focused Operations Support Manager to help bring it to life.
About the Role:
This isnt a sit-behind-a-desk kind of job. Youll be out in our Inns, side-by-side with our managers and teams, rolling up your sleeves and making sure everything we do makes sense for the people delivering it and the guests experiencing it.
Youll be the link between our operations team and the Inns, making sure new processes, standards, and tools arent just dropped in from above but properly understood, embraced, and made to work in real life. And always, with the guest experience front and centre.
What Youll Be Doing:
* Rolling out our new operating framework in a way thats clear, practical, and adds value to the guest experience
* Working shoulder-to-shoulder with our Inn managers and teams, coaching, guiding, and jumping in where needed
* Creating easy-to-use resources, checklists, and guides that help our teams smash it every day
* Running fun, engaging training sessions, workshops, and one-to-one support.
* Acting as the go-to problem solver, sounding board, and champion for operational best practice
* Spotting opportunities to improve how we work and feeding them back into the business
* Making sure everything we do helps our people deliver consistently brilliant, memorable guest experiences
* Collaborating with other teams (like Food, People, and Marketing) to keep everything joined up and working well
* Be the gatekeeper of the framework tweaking and evolving as we grow and learn
What Were Looking For:
* A solid background in operations, preferably with General Manager experience Inns, pubs, restaurants, or hotels
* A proven track record in training will be vital for the success of this role, with a passion in creating and delivering innovative training
* Someone hands-on, people-first, and buzzing with positive energy
* A natural coach and relationship builder, able to engage and influence in a down-to-earth, approachable way and can take people on the journey
* Organised, proactive, and brilliant at making complicated things feel simple
* A sharp eye for what good looks like, and the confidence to challenge when somethings not right
* Always thinking guest-first, and passionate about creating amazing experiences
* Happy to travel across our Inns, meet new people, and get stuck into the day-to-day
* Time to time take the reigns of a business if needed to help us put things right
What Youll Get:
* A competitive salary and benefits package
* Company Car / Phone / Laptop
* The chance to shape and improve how our Inns run
* A varied, people-focused, never-dull role with loads of opportunity
* A welcoming, supportive team culture where your voice matters
* Regular socials, get-togethers, and plenty of memorable moments in some cracking Inns
Ready to roll up your sleeves, make your mark, and help shape the future of our amazing Inns. What are you Thwaiting for ?
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