Main area: Administration
Grade: Band 3
Contract: Permanent
Hours: Part time - 22.5 hours per week (Hours worked over three days, ideally Tuesday, Thursday and one other day)
Job ref: 387-S-6270-MF
Site: Bristol Dental Hospital
Town: Bristol
Salary: £24,071 - £25,674 pa pro rata
Salary period: Yearly
Closing: 18/11/2024 08:00
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
As part of a team, you will be responsible for the smooth running of all outpatient activity for the South West Cleft Service. This will include all outpatient clinics for Bristol and the South West Region including Orthodontic, Dental and MDT clinics.
The candidate will need to be proficient in Microsoft Excel, Word and competent in the use of MS Teams. As well as being a great team player, the candidate will need to be able to work on their own initiative, whilst remaining flexible to the needs of the service.
The role is for 22.5 hours per week, worked over three days, ideally to include a Tuesday and Thursday.
Main duties of the job
* To support the triaging of referrals by liaising with key clinical staff
* Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
* To act as a point of contact for queries from clinical and non-clinical staff
* Liaise with clinical and non-clinical teams across the Trust via telephone and email
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
* Communicate changes to clinics and appointments to patients as instructed, often at short notice
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Detailed job description and main responsibilities
For a more detailed job description and person specification, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
* Clerical / administrative experience, including filing and/or reception
* Experience of dealing with the public, both on the telephone and in person
* Previous NHS experience
* Experience of using a Patient Administration System
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Working knowledge of outpatient policies and procedures
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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