Customer Service Superstars, We're on a Hunt for YOU Welcome to Protect Line, a beacon in life insurance and protection solutions. We're not your average life insurance broker, we're a customer-oriented, dynamic, and vibrant squad committed to delivering excellence. Now we're on a quest for an Inbound Customer Service Executive to join our extraordinary team. Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. In this fast paced role you will be: Answering inbound customer service calls, providing friendly and professional assistance to our valued customers. Proactively identify opportunities to discuss additional products and protection for their families. You'll be their superhero, offering the best solutions to safeguard their loved ones Assisting with various administrative tasks, including data entry, document preparation, and record keeping. Providing cover on our reception desk when necessary Responding to the Trustpilot Reviews that are left by our valued customers Collaborating with team members to ensure effective communication and efficient workflow. Developing a strong understanding of our products and services to address customer inquiries accurately. Embracing continuous learning and strive to achieve the highest level of customer satisfaction. You're perfect if you have: Excellent communication skills with a friendly and approachable telephone manner. A genuine passion for interacting with people, providing exceptional customer service, and resolving enquiries effectively. An unwavering commitment to accuracy and attention to detail to ensure we are providing the very best service to our customers. Ability to multitask – we are looking for a ninja who can converse with customers over the phone and accurately capture the information provided Professional but friendly approach – when covering reception, you will be the first person our visitors meet A positive attitude, adaptability, and a willingness to contribute to a team-oriented environment. What's in it for you: A basic salary of £26,000 bonus opportunity We're all about success, so we provide you with an award-winning training program to help you thrive No weekend working and enjoy time off during Christmas and Bank Holidays. Work-life balance, yes please Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay Plus, take paid leave for appointments, emergencies, or any of life’s surprises Loyalty Rewards: Celebrate life events with extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday. Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Recommend a Friend: Earn £1,500 for each successful referral to our team. Discounts and Rewards : Enjoy a variety of perks, from eye care vouchers to local retailer discounts. Secure Your Future : Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for extraordinary So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links: Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy Powered by JazzHR