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Vulnerable customer support agent

Kilmarnock
Pertemps (Scotland)
Customer support agent
€40,000 - €60,000 a year
Posted: 15 May
Offer description

Job Description

Customer Support Agent
Kilmarnock | Hybrid working
£25,000 + amazing benefits
Monday to Friday, 8am - 4pm / 9am - 5pm

Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?

This could be the perfect step for you. Pertemps is working with a forward-thinking, people-focused financial services company in Kilmarnock that is expanding its Vulnerable Customer Support Team.

You'll be the voice of calm and reassurance for customers who need a little extra support, helping them navigate difficult circumstances with care, professionalism, and a listening ear.

Whether you're from a care background, nursery setting, or simply someone who thrives on meaningful conversation, this role could be a brilliant career move.


What You'll Be Doing

1. Taking inbound and outbound calls to support vulnerable customers with tailored guidance
2. Listening with empathy, problem-solving with care
3. Working closely with colleagues in the wider collections and customer support team
4. Playing a key role in helping people get back on track during challenging times


Why This Role Stands Out

* £25,000 starting salary
* Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months)
* Structured Mon-Fri shifts (8am - 4pm or 9am - 5pm)
* Award-winning office space in HALO Kilmarnock, a modern, low-carbon hub
* Full training provided; no financial services experience needed


Perks & Benefits

* 28 days holiday (rising to 31 after 5 years)
* Pension: 5% employee / 4% employer contributions
* Life Assurance: 3x annual salary
* Free medical, dental, and optical healthcare cash plan
* Staff discounts at high-street and online retailers
* Wellbeing programme & Employee Assistance Scheme
* Modern Apprenticeship scheme for personal growth

If you're caring, customer-focused, and looking for a role where you can genuinely make a difference, we'd love to hear from you.

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