Role: Performance Officer
Based: Hounslow (Helpful to Drive but not essential)
Full time - 40 hrs per week
On site
To carry out duties and responsibilities with the regard to the management, collation and reporting of the Key Performance Indicators in accordance with the PFI Contract. To formalise processes to enable workflow efficiency, to consult and communicate with other Senior Managers and colleagues, representatives of the Client Team and SPV in regard to the procedures to be applied. To carry out internal audits to minimise non-compliance, manage the H&S admin, collate exposure hours.
KEY TASKS AND ACCOUNTABILITES:
To analyse and report on Key Performance Indicators through management and review of Confirm Dashboards.
To assist the Business Manager (BM) in the effective management of all departmental performance issues.
To implement and maintain monitoring systems for all Performance Target's through process mapping
To assist the BM in developing performance strategies to ensure the divisions continuous improvement
To assist the BM in managing non-compliance information through the Paymech including financial penalties incurred.
To attend and facilitate the Paymech meetings.
To collate the Monthly Monitoring Report from SMT and ensure its timely submission monthly.
To assist the BM in the production and submission of the Annual Service Report, Quarterly Performance Reports and Business Continuity Reports as set out in relevant Key Performan...