Introduction
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Pay: $18.00 per hour
Shift: 9:00am-6:30pm
Responsibilities
* Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.
* Reports rooms ready for occupancy.
* Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.
* Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.
* Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.
* Ensures training for safe and proper usage of cleaning solutions and equipment.
* Updates and maintains correct hotel room status in computer system and on boards.
* Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/ViP guests, group arrivals, and work orders.
* Communicates with other departments as needed in order to accomplish tasks.
* Verifies inventory and purchase order arrivals and proper floor inventory deliveries.
* Assists management with action plans, coaching sessions, or additional training as needed.
* Assists with cleaning rooms, delivering room calls, and dispatch when needed.
* Maintains strict confidentiality in all company matters.
Requirements
* High School Diploma or equivalent preferred.
* One to two years of Hotel Housekeeping or related experience required.
* Demonstrated knowledge of Housekeeping/Laundry/Hotel departmental policies and procedures.
* Must have strong written and verbal communication skills; must be fluent and literate in English.
* Ability to learn detailed inspection routines.
* Must have strong leadership skills.
* Ability to prioritize work load.
* Ability to maintain a high level of confidentiality and professionalism.
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
* Highly organized and detail-oriented.
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