Job summary We are looking for enthusiastic, compassionate and motivated individuals who are committed to delivering a high standard of patient care on our busy but friendly wards. As a clinical support worker you will be a valued member of the team and support our nurses to look after our patients. You will be involved in a variety of duties such as bathing, toileting and the monitoring of patient observations. If you are able to show empathy and understanding whilst maintaining patient's self-respect and dignity, we would like to hear from you. You will be given the opportunity to gain the knowledge and skills to perform the care under the supervision of our qualified nurses. Please note - If successful, you would be required to attend a one week Induction which will run from Monday 5th May 2025 to Friday 9th May 2025. Main duties of the job To assist in the delivery of patient/client care and participate in the safe and effective management of the nursing services under the supervision of registered nurses and midwives. The Clinical Support Worker (CSW) will contribute in a variety of activities of patient/client care to the level of experience and assessed competence that he/she has acquired. The service users come from a variety of cultural backgrounds and the Clinical Support Worker must be able to communicate effectively. About us Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology. Our Values We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job. Date posted 17 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 a year Pro Rata (Paid hourly) Contract Bank Working pattern Flexible working Reference number 418-CSW7548-DC Job locations Luton amd Dunstable Hopsital Lewsey Road Luton LU4 0DZ Job description Job responsibilities KEY RESPONSIBILITIES You will at all times work under the supervision of the RegisteredNurse in charge of the shift and will be accountable to the Registered Nurse you are working with and to the Senior Sister/Charge Nurse of the ward/department. You will work to the level of your experience, assessed competence and skills acquired within the post. You will require immediate and direct supervision in areas of unfamiliar work. You should not undertake any task that you are unfamiliar with. Recognise and maintain confidentiality of information relating to patients/clients and their records. Ensure clarity in communicating with patients/clients and their relatives as well as other team members and in answering questions within the sphere of ones own knowledge. Report changes in patients condition to the registered nurse on duty and participate in shift hand over to ensure effective continuity of care. Contribute to the ongoing support of patients/clients and others significant to them, enabling patients/clients to maintain their interests, identity and emotional well-being. Welcome patients/clients, their families and other visitors to the ward/department. Introduce them to the facilities and services provided. Answer the telephone on a clear, friendly, helpful and professional manner. Take any messages accurately and refer to a registered nurseas necessary. Demonstrate a caring approach to patients/clients, their families and visitors and to have good verbal and non-verbal communication skills. Assist with admitting, discharging, transferring and escorting patients and clients in line with Trust policies, e.g. escort guidelines. Once training and assessment of competence is obtained carrying out tasks and planned care as designated by a registered nurse, e.g. baseline observations, bathing and toileting. Contribute to the promotion of equality for all individuals by supporting anti-discriminatory practice, patient/client choice and acknowledging individuals personal beliefs and identity. Maintain personal and organizational standards of health, safety and security, e.g. following the uniform policy. Appropriately respond in the event of a health/clinical emergency e.g. cardiac arrest. Manage his/her time effectively and perform allocated tasks within a reasonable time frame, knowing when to seek support, assistance and advice from other team members. Undertake general clerical duties that may be associated with the smooth running of the ward/department/area. This will include data entry following training. Assist in the maintenance of ward/department equipment and stock levels, e.g. equipment, linen, catering supplies, HSDU, etc. Identify and report any untoward incident/accident, problem and risk as soon as possible to the nurse in charge. Participate as a member of the team in fulfilling ward/departmental administrative, clerical and housekeeping duties as designated by the ward sister, e.g. booking transport, appointments, maintaining patients records, requisitions etc. Participate, with all team members, in maintaining and monitoring standards and assisting with audits. Help to identify potential improvements within the environment. Contribute to the team as an active member, always demonstrating a flexible and co-operative approach. Maintain high standards of care ensuring that all procedures and guidelines are followed. Following training and assessment of competence undertake practical tasks as designated by a registered nurse. With your mentor, you will be required to complete individual Skills profile. Understand own limitations and know where to find advice and assistance. Be self motivated and seek ways to flexibly extend own knowledge skills. With assistance identify own training needs and limitations and actively participate with training and attend relevant training sessions. Job description Job responsibilities KEY RESPONSIBILITIES You will at all times work under the supervision of the RegisteredNurse in charge of the shift and will be accountable to the Registered Nurse you are working with and to the Senior Sister/Charge Nurse of the ward/department. You will work to the level of your experience, assessed competence and skills acquired within the post. You will require immediate and direct supervision in areas of unfamiliar work. You should not undertake any task that you are unfamiliar with. Recognise and maintain confidentiality of information relating to patients/clients and their records. Ensure clarity in communicating with patients/clients and their relatives as well as other team members and in answering questions within the sphere of ones own knowledge. Report changes in patients condition to the registered nurse on duty and participate in shift hand over to ensure effective continuity of care. Contribute to the ongoing support of patients/clients and others significant to them, enabling patients/clients to maintain their interests, identity and emotional well-being. Welcome patients/clients, their families and other visitors to the ward/department. Introduce them to the facilities and services provided. Answer the telephone on a clear, friendly, helpful and professional manner. Take any messages accurately and refer to a registered nurseas necessary. Demonstrate a caring approach to patients/clients, their families and visitors and to have good verbal and non-verbal communication skills. Assist with admitting, discharging, transferring and escorting patients and clients in line with Trust policies, e.g. escort guidelines. Once training and assessment of competence is obtained carrying out tasks and planned care as designated by a registered nurse, e.g. baseline observations, bathing and toileting. Contribute to the promotion of equality for all individuals by supporting anti-discriminatory practice, patient/client choice and acknowledging individuals personal beliefs and identity. Maintain personal and organizational standards of health, safety and security, e.g. following the uniform policy. Appropriately respond in the event of a health/clinical emergency e.g. cardiac arrest. Manage his/her time effectively and perform allocated tasks within a reasonable time frame, knowing when to seek support, assistance and advice from other team members. Undertake general clerical duties that may be associated with the smooth running of the ward/department/area. This will include data entry following training. Assist in the maintenance of ward/department equipment and stock levels, e.g. equipment, linen, catering supplies, HSDU, etc. Identify and report any untoward incident/accident, problem and risk as soon as possible to the nurse in charge. Participate as a member of the team in fulfilling ward/departmental administrative, clerical and housekeeping duties as designated by the ward sister, e.g. booking transport, appointments, maintaining patients records, requisitions etc. Participate, with all team members, in maintaining and monitoring standards and assisting with audits. Help to identify potential improvements within the environment. Contribute to the team as an active member, always demonstrating a flexible and co-operative approach. Maintain high standards of care ensuring that all procedures and guidelines are followed. Following training and assessment of competence undertake practical tasks as designated by a registered nurse. With your mentor, you will be required to complete individual Skills profile. Understand own limitations and know where to find advice and assistance. Be self motivated and seek ways to flexibly extend own knowledge skills. With assistance identify own training needs and limitations and actively participate with training and attend relevant training sessions. Person Specification Qualifications Essential Educated to GCSE level or equivalent in Maths and English. Care Certificate completion. L3 Health and Social Care Qualification or equivalent experience (minimum 12 months) Desirable GCSE Grades A-C or equivalent. Experience and Skills Essential Previous experience in a healthcare role at Band 2. Experience of delivering clinical duties under supervision. Demonstrable experience in dealing with patient who are sick and distressed. Experience of working in multi-professional teams. Experience of working under pressure and dealing with competing demands. Experience of communicating with people from different backgrounds. Desirable Experience of using digital systems. Knowledge Essential Knowledge of care and related procedures, clinical observations, limited clinical duties and relevant legislation. An understanding of the fundamentals of patient care, such as washing, toileting, feeding, and communication Desirable Knowledge of hospitals policies/guidelines/ procedure. Personal Skills Essential Clear, concise and honest communication. Flexible and adaptable to a changing environment. Calm and caring nature. Behaviour which is aligned to the Trust THRIVE values. Person Specification Qualifications Essential Educated to GCSE level or equivalent in Maths and English. Care Certificate completion. L3 Health and Social Care Qualification or equivalent experience (minimum 12 months) Desirable GCSE Grades A-C or equivalent. Experience and Skills Essential Previous experience in a healthcare role at Band 2. Experience of delivering clinical duties under supervision. Demonstrable experience in dealing with patient who are sick and distressed. Experience of working in multi-professional teams. Experience of working under pressure and dealing with competing demands. Experience of communicating with people from different backgrounds. Desirable Experience of using digital systems. Knowledge Essential Knowledge of care and related procedures, clinical observations, limited clinical duties and relevant legislation. An understanding of the fundamentals of patient care, such as washing, toileting, feeding, and communication Desirable Knowledge of hospitals policies/guidelines/ procedure. Personal Skills Essential Clear, concise and honest communication. Flexible and adaptable to a changing environment. Calm and caring nature. Behaviour which is aligned to the Trust THRIVE values. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Bedfordshire Hospitals NHS Foundation Trust Address Luton amd Dunstable Hopsital Lewsey Road Luton LU4 0DZ Employer's website https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)