Are you detail-oriented, organised, and passionate about supporting sales efforts? Want to work for a company offering critical services to those who need it most? We want to hear from you! Kenyon International is looking for a motivated Sales Administrator to join our dynamic Bracknell based Commercial team on a 12 month Fixed term Contract. This is your opportunity to play a crucial role in our mission while developing your skills in a fast-paced environment.
This position carries significant responsibility that requires diligence and attention to detail to ensure that all aspects allied to the role are conducted with the utmost accuracy and customer focus.
You Will:
Service Delivery
1. Ensure rigorous administrative support to the Commercial Department whilst adhering to the highest standards, ensuring that Kenyon continues to develop a reputation for excellence, quality and value for money, whilst striving for continual improvement.
2. Assist with incoming and outgoing sales generation and course bookings.
3. Support initiatives and activities in line with the Kenyon business plan.
4. Identify trends, provide analytics and statistics relating to sales.
5. Deal with all customer sales calls and emails.
6. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
7. Assist in the generation of sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
8. Plan and administer accommodation, transportation and flights for both UK and Overseas travel within the Commercial department.
9. Minute and note taking from the Commercial meetings and feedback sessions.
10. Undertake the electronic and hard copy filing of all commercial documentation.
11. Plan and administer the archiving of expired Customer records, and the destruction of expired Customer records.
12. Respond to customer inquiries promptly and professionally via email, phone, or in-person.
13. Provide information about products/services, pricing and course availability.
14. Assist in resolving customer complaints or feedback by coordinating with relevant departments.
15. Collaborate with other departments to ensure timely and accurate delivery of products to customers.
16. Chase overdue / outstanding invoices.
Quality Assurance
1. Maintain ISO9001 standards, where applicable, in relation to office documentation and records.
Business Development
1. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
2. Stay up to date with new Products and Services and drive new business opportunities where possible.
3. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
About you:
Essential:
1. Previous experience in a sales administrative role.
2. Computer literate, accomplished user of core MS Office products, including MS Excel.
3. Previous experience of collecting and analysing data to identify trends and patterns.
4. A clear, calm, confident spoken and written communicator.
5. Keen attention to detail, able to critically review own output.
6. Previous experience as a member of a cohesive and effective sales team.
7. Ability to upsell.
8. A desire to learn and acquire new knowledge and skills.
Desirable:
1. Previous experience of Salesforce.
2. Previous experience of MS Project.
About Kenyon:
Welcome to Kenyon International Emergency Services – where providing care and helping to restore order in the aftermath of crises and disasters is our mission and our passion.
Founded 118 years ago, Kenyon is the world’s leading disaster response company, trusted by businesses, governments, and organizations to respond to incidents with compassion, professionalism, and expertise. We’re not just a service provider; we’re a lifeline during the most challenging times.
Kenyon specializes in emergency planning, incident response, and disaster recovery, with a team of over 2,500 highly trained Responders we provide a comprehensive range of services—from search and recovery, forensic support, repatriation and personal effects recovery to crisis communications and family assistance.
As part of the Air Partner group and the broader Wheels Up family, Kenyon is uniquely positioned to leverage cutting-edge aviation logistics and resources, including air evacuation capabilities and support from sister companies; Redline Assured Security and Baines Simmons. These partnerships enhance our ability to provide unmatched global reach and seamless crisis support.
At Kenyon, we believe our work is about people—those directly affected by crises, the communities that surround them, and the organizations we serve. Our commitment to dignity, respect, and compassion is at the heart of everything we do. When people and organizations turn to us, they find not only professionalism and expertise but also genuine care and understanding.
We’re also deeply committed to fostering an inclusive, supportive environment for our team. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life.
The Air Partner Group were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.
If you’re ready to be part of a team that makes a real difference, where every day presents opportunities to help people when they need it most, we’d love to hear from you. We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, "That's the place for me!" – we’d love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer we guarantee an interview for any disabled person meeting our job criteria. And if you require any reasonable adjustment during any part of the recruitment process, that's not just a promise; it's our commitment to an inclusive future.
Take the next step in your journey and join a team that’s redefining crisis management on a global scale. Learn more about us at www.kenyoninternational.com. Your next career adventure starts here.
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