Customer Service Advisor Northampton, NN4 7BW Monday – Friday but flexibility is required to work 1 in 5 weekends from home (on call) Key Responsibilities:
* Managing outgoing and incoming customer calls and managing email enquiry systems.
* To keep track of delivery records from the drivers.
* Upselling to customers to ensure continued revenue stream.
* Handling customer enquiries around availability of services and pricing.
* Explaining service and pricing.
* Negotiate prices with customers to ensure best margins achieved.
* Following up on all enquiries via calls and emails.
* Liaise with other branches and 3rd party suppliers and ensure best prices.
* Develop lasting customer relationships.
* Accurately and efficiently entering all customer information and order details into the system.
* Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
* Resolving customer issues and queries as necessary.
Key Skills:
* Experience working in a customer service led & administrative role.
* Knowledge of sales processes and customer service skills.
* Excellent communication with a strong focus on excellent customer service and relationship building skills.
* Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
* Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.