Showcase your passion towards customer service within a well-established, caring organisation.
Provide support to the authority and its service users in a role that will lead you into a new career!
In the Customer Advisor job, you will be:
* First point of contact for all customers requiring tenant advice and guidance.
* Responding to any requests, queries or complaints, offering a range of solution options, advice and referring to other services.
* Administering applications and supporting customers through the full process.
* Providing and assisting with general administration activities including monitoring, updating and maintaining records, typing and sending letters, emails, etc.
To be considered for the Customer Advisor job you must have:
* Previous experience working within a customer focused / call centre environment.
* Welsh speaking is essential for this post.
* Knowledge and experience of office practices.
* Strong IT skills including Microsoft Office packages.
* Accuracy and attention to detail in data entry.
* Interpersonal skills, to deal sensitively, calmly and professionally with customers experiencing difficulties.
This is a full-time position working 30 hours per week on a permanent basis. You'll be based in Abergele and in return you will receive an annual salary starting from £24,042 plus benefits.
If you are an ambitious individual looking for your next challenge then we would love to hear from you today!
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