L&D Coordinator - Wimbledon
Salary: £34,000 per annum
Working Hours: 5 out of 7 days per week
Benefits:
* Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
* Aviva Digicare - Free annual healthcare check
* Exclusive Benefits & Wellbeing site (Perks at Work)
* Entertainment discounts - up to 55% off cinema tickets
* Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
* Travel discounts - Discounts with holiday companies such as TUI and Expedia
* Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
* Meals on duty
* Vodafone discounts
* Pension scheme and Life Assurance
* Employee Assistance Programme
* 23 days + BH’s and an additional day off for your birthday
* 2 days additional leave, following return from Maternity leave during the first year back
* Competitive and supportive family benefits
* Day off for baby's 1st birthday
* Holiday purchase scheme
* On-going training & development and career pathways
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
We are currently recruiting for a Learning & Development Officer to coordinate, deliver & implement our training initiatives. This role will play a vital part in the success of our business supporting the Head of L&D in transforming our growing learning and development initiatives as well as championing our engagement and retention plans for all our colleagues both from a year-round and Championships perspective.
What your role will look like?
* Support the Head of L&D in implementing & delivering our L&D strategy aligned with the business needs and goals.
* Co-ordination of all learning interventions, coaching and mentoring activities.
* Promote and communicate Learning and Development within the unit through a variety of communication channels.
* Carry out effective training on a range of subjects, focusing on Guest Experience, Train the Trainer, Health & Safety, and Leadership content.
* Manage our online learning platform for our casual workforce (Mapal One) and ensure the completion of all mandatory training for our full-time team.
* Complete post learning programme evaluation on key training delivered in the business to ensure that training is effective and meets the training objectives.
* Ensure training records are effectively maintained to support needs analysis and audit requirements.
* Manage the administration of off-job training, recording nominations, sending out joining instructions and pre-course forms, following up with feedback forms and issuing certificates.
* Monitor, measure, and report to the Head of L&D on learning and people development.
* Liaise with external training providers to ensure successful delivery of learning and return on investment.
* Be the main point of contact for general training inquiries and course administration.
* Support with all administrative tasks relating to the L&D function from creating training manuals to answering emails.
* Social Media lead - support with the design, administration, and content creation for all our social media platforms.
* Assist the Head of L&D with the annual PDR process, including coaching, administration of PDR’s and creation of training needs analysis.
* Work closely with the HR teams in assisting with recruitment of colleagues for all areas, with a particular emphasis on inductions.
* Perform related duties and special projects as assigned.
The ideal candidate will have:
* Previous experience within the hospitality industry (either in a similar role or in operations).
* Excellent presentation and facilitation skills.
* Excellent written, verbal, and interpersonal communications skills.
* Be a problem solver and have great negotiation skills.
* The ability to encourage and motivate people.
* Effective at managing multiple priorities, projects, and relationships.
* Flexible approach - occasional work will be required on weekends.
* Experience with online learning systems - ideally FLOW Management System and Mapal One (desirable).
About Us:
We are Food & Drink at Wimbledon, the official caterer of The All-England Lawn Tennis Club (AELTC), one of the world’s most iconic sporting locations serving as a private Members Club during 50 weeks of the year and then, for two weeks, hosting The Championships - the world’s premier grass court tennis tournament.
If you are interested in this exciting opportunity, please apply today!
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
We are committed to sustainability, wellbeing, diversity, and inclusion. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
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