Key Responsibilities:
* End user support for the UK sites with help of the ticket system(1st level & (2nd level), 2nd & 3rd level is provided by the global IT)
* Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])
* Support users with technical media solutions in conference rooms and meeting areas (hands on)
* Monitoring and solving backup problems
(2nd level support is available by global IT)
* Hands on Hardware support
* Administration and maintenance of the local IT infrastructureg. UPS, AC’s
* Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory etc
* Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan /disk etc
* Network - assign IP addresses, connect local hardware to network, basic fault finding
* Printers - basic fault finding, replace old or faulty hardware
* Phones / mobiles / hand scanners / and other IT hardware - replace old or faulty hardware
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