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Head of Food and Beverage - Cumbria, Alston
Client: Haven Holidays
Location: Alston, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: dfbd474f0b91
Job Views: 4
Posted: 26.03.2025
Expiry Date: 10.05.2025
Job Description:
Head of Food and Beverage - Cumbria
Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery - from vast lakes to the highest mountains in England.
Job Details
Position: Head of Department - Head of Food & Beverage
Type: Full-Time/Permanent
Bonus: Up to 25% Annual Bonus
Join our One Great Team here at Haven as a Head Food & Beverage leading the multi venue Dining Experience: driving innovation and excellence to ensure that every Guest & Owner on our park has a great time with memories that last a lifetime.
As Head of Food & Beverage you'll be at the helm of a substantial Food & Beverage team, across restaurants, bars, well known Brand takeaways & large entertainment show bars. Leading with clear direction and plenty of motivation, you'll inspire and motivate your team to hit their goals and maintain high standards. You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that arise. Plus, you'll ensure everything stays safe, compliant, and aligned with company policies.
Key Responsibilities
Leadership: Provide strategic leadership to the Food & Beverage team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focused Team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.
Guest experience: Interact with guests, build trusted relationships with owners, and address their needs and concerns. Handle escalated guest issues and ensure they are resolved promptly and satisfactorily while gathering and analyzing guest feedback for continuous improvements.
Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.
Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasizes cooperative efforts, creativity, and career advancement.
Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing service, as well as food and drink offerings.
Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.
Compliance: Ensure all departmental activities adhere to relevant laws, regulations, and industry standards.
Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.
Requirements
* Prior senior-level expertise and high-level knowledge in food & beverage operations
* Multi venue experience an advantage
* Demonstrated proven expertise in leadership and organization, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
* Proven expertise in developing strategic plans and addressing problems.
* Effective communication and interpersonal skills.
* Proven history of accomplishing goals within the department and across the organization.
* Knowledge of industry trends, regulations, and best practices.
* Commercially minded with evidence of successfully managing costs in line with exceptional delivery.
* Highly effective at organizing tasks with a focus on meticulous detail.
* Proficient at making calculated choices and adeptly prioritizing responsibilities, maintaining focus during busy periods.
What We Offer
Attractive salary plus 25% annual bonus opportunity.
On-site accommodation, subject to availability and T&Cs.
An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.
Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If successful, you'll be invited for an interview, where we'll assess your skills, experience, and suitability for the role.
If you require any assistance or reasonable adjustments during the application process, please contact us at: [emailprotected]
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities, and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time, or a job-share.
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