IT Co-Ordinator
Overview
To provide comprehensive IT support and maintain the organisation's technology infrastructure, ensuring systems, networks, and devices operate efficiently and securely.
Your key responsibilities:
* Provide IT support, and training if required for new technology users.
* Troubleshooting, support, and repair when IT equipment or networks malfunction.
* Provide phone or in-person support to end users.
* Walk users through solutions to solve problems and direct questions to supervisors or specialists when necessary.
* Maintain records of hardware and software inventory.
* Assist with maintaining information security through controlled hardware or software installation.
* Follow emergency plans for equipment, power, or security failures when necessary and protect data and security.
* Stay updated regarding new technology through industry news.
* Provide support for end users with regard to Company Mobile phones and tablets.
* Document any training undertaken.
* Liaise with Group IT (in Germany) regarding IT issues, also provide assistance to any other Company within the group regarding IT.
* Liaise with Management on various IT issues.
* Software installation and licensing.
* Perform general day-to-day maintenance tasks.
* Ensure backups are performed.
* Participate in infrastructure design, installation, and upgrades.
* Project Management.
Education & Training:
* Knowledge of Windows desktop OS systems.
* IT qualification (computer science or networking course) or similar experience.
* Experience in IT Support is desirable.
* Understanding of Windows Server OS Systems is desirable.
Key Capabilities & Skills:
* Highly driven and determined individual with excellent communication skills, both written and verbal.
* Strong problem-solving skills.
* Demonstrable and proven ability to work on own initiative with good organisational skills and self-drive.
* Exceptional customer service skills, with a natural aptitude to consider the impact on the customer.
* Understanding of Service and Network infrastructures, including telephony systems.
* Office 365 experience, administration, and training.
* Windows Desktop Support.
* Android and Apple phone support.
* Hardware maintenance, SAP, Netapp, Microsoft Azure, and SharePoint experience is desirable.
What we offer:
* 40 hrs per Week - Monday to Friday.
* 25 days holiday plus Bank Holidays.
* Company Pension Scheme.
* Profit-related bonus scheme.
* BUPA Health Care.
Job Types: Full-time, Permanent
Additional pay:
* Bonus scheme.
Benefits:
* Company pension.
* Cycle to work scheme.
* Free parking.
* Life insurance.
* On-site parking.
* Private medical insurance.
* Profit sharing.
* Sick pay.
Schedule:
* Monday to Friday.
Work Location: In person.
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