Are you an experienced coordinator, preferably with a background in housing? Are you ready for a new opportunity where you can help keep people, their homes, and families safe? If so, Bromford has a place for you.
As a Defects Coordinator, you'll play a crucial role in delivering a reliable defects rectification service. You'll serve as the main point of contact for internal and external customers, collaborating with developers to resolve defect issues in accordance with contractual requirements and performance standards.
Your role will involve conducting basic defect diagnosis, seeking technical assistance when necessary, and performing site visits to gather further details. You'll coordinate end-of-defects inspections, manage paperwork, and work with external stakeholders to ensure defect resolution is completed promptly. Additionally, you'll gather and report data to support service delivery and assist the aftercare manager, while also participating in projects aimed at enhancing systems and processes for continuous improvement.
This role is available as a full-time 2-year fixed term contract. You'll be based from our office in Tewkesbury and will visit customers in their homes at least one day per week. A full driving licence and access to a vehicle is required.
As a Defects Coordinator, you will have:
* Experience in customer service or housing environments
* Problem-solving skills with the ability to take ownership of issues and follow them through to resolution
* Commitment to delivering exceptional customer service
* Strong relationship-building skills across multiple teams, both internal and external
* Excellent communication skills and a collaborative approach
* A flexible mindset and willingness to go above and beyond
* Proficiency in Microsoft, including a good working knowledge of Excel
Closing date for applications is 31 October with interviews taking place 8 November.
Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
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