Performance Profile: Responsibilities: Responsible for the full Project Management Life Cycle for the services delivered (predominantly installation primarily of Radio technologies). Ability to manage multiple complex projects with conflicting delivery dates and manage the technical delivery requirements. Manage the time of Avoira staff and third-party resources associated with each project. Plan and co-ordinate the phases of a project, facilitating implementation with teams ensuring that each project has clearly defined schedules and key milestones making project processes visible. Ensure risks and issues are identified and countermeasures are in place. Where necessary, ensure the appropriate escalation and corrective actions are taken to ensure these are resolved. Work collaboratively with multiple stakeholders and be required to use highly effective communication skills to both technical and non-technical stakeholders. Develop and foster relationships with project team members and ensure members can count on reliable and knowledgeable support and information about a project or other activities. Ability and willingness to assist in other Avoira technologies i.e. UC, CX, AV Act as the single point of contact, taking responsibility and ownership throughout Project Lifecycle. Work closely with Sales, Pre-Sales, Technical and Implementation Engineers, 3rd Party’s. Single point of contact for Client(s). Creation, control and management of all Project related documentation throughout the Project Lifecycle. Responsibility for financial aspects of the Project to ensure that Projects are delivered on time and budget. Manage any scope changes. Undertake Post Project review to determine customer satisfaction and to identify any lessons learned which could be applied to future improvement and efficiencies. Assist the PMO Manager in developing the PMO function by becoming a key team player providing proactive input to all aspects of the PMO. Assist in tendering requirements as required. Attend customer premises as required – customer meetings, key milestones etc. Identifying further sales opportunities with existing customers and ensure these opportunities are recorded appropriately. Coach and mentor trainee members where appropriate. Maintain standards of excellence within the department. Any other duties which are commensurate with the role. Key Outcomes: • Successfully deliver outstanding Project Management to all Avoira’s customers. • Maintain control to ensure projects are delivered on time and in budget. • Ensure customer satisfaction at all times. • Development of the Project Management Office – being an active team player. • Smooth transition of completed installation package to service team for continued support. • Grow the company brand as an outstanding integrator of technology solutions. Skills & Experience: Essential: Proven Project Management experience with an understanding of project lifecycle and project management methodologies. Solid understanding of General IT principles. Professional approach and ability to build credibility. Ability to build strong relationships with internal and external teams. Excellent stakeholder management. Excellent verbal and written communication skills. Excellent documentation skills Ability to read, interpret and understand potentially complex solutions. Ability to work under pressure to tight timescales. Ability to manage multiple streams of work and juggle conflicting priorities and objectives. Ability to prioritise and delegate appropriately. Ability to plan and organise technical projects. Commercial awareness. Demonstrates a flexible approach to working hours in order to meet the demands of the post. Can accommodate some working away from Base. Desirable: T echnical experience of Radio technologies such as M otorola Qualifications. Experience and ability of taking full ownership through the lifecycle of the Project. i.e. – from Sales Handover through to Service Transition. Formal Project Management Qualifications – i.e. Prince2, PMP, Agile etc. Experience/understanding of ITIL principles.