Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long-term development opportunities? If so, please get in touch!
We are recruiting for a Customer Service Advisor / Helpdesk Advisor for a fast-growing Telecommunications company based close to the Altrincham area.
The role will involve working as part of a close-knit team, educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.
The salary is GBP24,000pa with a realistic OTE of GBP25,200pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.
The working hours are 4 x 10hr shifts across Monday to Friday between the hours of 8am - 8pm. Saturday and Sunday cover is also required on a rotation, and they are shorter days with overtime occasionally available, paying double time. Hybrid working is available over the weekend!
What will you be doing as Customer Service Advisor / Helpdesk Advisor?
1. Handling any incoming customer queries via telephone, email & live chat.
2. Troubleshooting reported problems, managing the issue, and providing regular feedback to the customer with updates on the issue.
3. Collaborating with internal teams to identify issues and putting a strategy in place to reach the desired solution for the customer.
4. Developing an in-depth knowledge of the company’s products and services.
5. Managing a busy workload and assessing priorities.
6. Accurately recording all information and dialogue with the customer on the internal system.
7. Any other ad-hoc duties as required.
We would LOVE to hear from you if you have the following skills and experience:
1. Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal.
2. The role involves dealing with in-depth investigative issues needing a high level of ownership and attention to detail.
3. A proactive and solutions-focused approach to work.
4. Excellent communication skills, with the ability to deliver the message with confidence and empathy.
5. Must be able to listen well and pinpoint the issue needing to be resolved.
6. Enjoy working as part of a team and have the drive to work from your own initiative.
What will you get in return for your work as a Customer Service Advisor / Helpdesk Advisor?
1. The salary is GBP24,000pa with a realistic OTE of GBP25,200pa.
2. Overtime available each month paid at double time.
3. Working hours are 4 x 10hr shifts across Monday to Friday between the hours of 8am - 8pm. Saturday and Sunday cover is also required on a rotation.
4. Hybrid working is available for the weekend shifts.
5. Holidays: 25 days holiday + bank holidays.
6. Opportunities for progression and personal development.
7. Chance to join a fun, dynamic working environment.
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days, your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
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