Would you like a Customer Service Administrator role within a supportive, welcoming team at a company that makes an impact every day, saving lives in the UK and around the world?
Our client, an award-winning manufacturer and supplier of medical equipment, is looking for a Customer Service Administrator to join their friendly, very busy team based at their brand new offices and provide first-class customer support to both UK and international clients. Your role will involve the timely processing of all orders across the group, ensuring that the correct UK and international (export) documentation needed is prepared and included in the delivery. This will involve working collaboratively alongside internal departments such as sales, service, and warehouse to ensure deadlines and service levels are met.
As Customer Service Administrator, your fast-paced role will include:
* Ensuring the timely processing and end-to-end fulfilment of orders to clients within the UK and exported to international clients
* Communicating with customers by both e-mail and telephone
* Handling queries and addressing customer issues, resolving problems and keeping customers updated
* Reviewing contracts, providing quotations, and processing orders on the ERP system
* Preparing and expediting relevant UK and international/export documentation for orders
* Preparing invoices for orders
I am very interested in speaking with candidates who have experience as a Sales Administrator, Customer Service Administrator, Customer Service Advisor, Export Sales Administrator, or Sales Support Administrator, and who have experience and understanding of preparing export documentation (e.g., commercial invoices, export customs declarations, dangerous goods, shipping according to IATA). Experience using an ERP / CRM system (e.g., Sage, SAP, Navision, MS Dynamics, Axapta, Oracle, Priority) and MS Excel (VLOOKUPs, pivot tables, formulas) for reporting is also important.
Salary: £13.85 per hour for this temporary position.
This is a temporary position lasting a minimum of 4-6 months, with potential for extension.
If you drive, there is free parking either on-site or close by. If you plan to take public transport, the offices are well connected, based within a short walk of the East Croydon – Wimbledon tram line, as well as various bus stops. You also have various shops that are within a short walk at lunchtime.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
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