Description
InsureandGo is one of the UK’s leading Travel Insurance Specialists with an exceptional 4.8 STAR Trustpilot rating, which is underpinned by our commitment to delivering an excellent customer experience. Our Gold and Black travel insurance policies have been 5 Star rated by Defaqto.
We have an exciting opportunity due to business growth for a Sales Team Manager to join our award-winning Contact Centre based in the heart of Southend-on-Sea, Essex.
We are looking for an experienced and inspiring Sales Team Manager to drive operational excellence and lead a team of Sales Agents to deliver an optimum level of service to our customers.
You will possess a proven track record of engaging with, motivating, and proactively managing a sales team and ideally have experience of working in a FCA regulated environment. You will also have a hands-on approach and demonstrable experience of effectively coaching a team in order to achieve conversion and sales targets.
In return you will receive a competitive salary, commission, fantastic benefits, and opportunities for growth and career development.
Why Join Us?
* Competitive Starting Salary: Basic Salary up to £40,000
* Earnings Potential: Realistic OTE of £7000 per year in commission.
* Comprehensive Cover: Work with a wide range of travel insurance products, including single-trip, multi-trip, and specialised policies such as winter sports and backpacking insurance.
* Generous Holiday Allowance: 33 days of annual leave.
* Comprehensive Benefits Package: Includes a company-paid health cash plan, company pension, holiday buy scheme, travel insurance discounts, and more.
* Professional Growth: Access to extensive training on InsureandGo products and sales techniques, with opportunities for career advancement.
* Supportive Environment: Join a team that values collaboration, innovation, and customer satisfaction.
* Convenient Location: Based in Southend-on-Sea with easy access to local amenities and transport links.
Key Responsibilities
* Coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
* Ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
* Assist with the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
* Produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
* Effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
* Handle complaints in line with our complaint handling process.
* Monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
* Document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
AllClear Travel Insurance is a leading provider specialising in coverage for individuals with pre-existing medical conditions, operating with the mission that everyone has the right to travel. Since its establishment in 2000, AllClear has expanded its reach, now operating five offices and employing over 400 staff members. The company has proudly assisted over 3.5 million travellers in obtaining the insurance they need, offering policies that cater to all medical conditions, ages, and destinations.
Recognised as one of the top 10 insurance companies to work for, AllClear offers a dynamic and fast-paced work environment where employees have the opportunity to engage in exciting projects and collaborate with a talented team. The company is committed to fostering a supportive and inclusive workplace culture, providing competitive salaries and benefits packages, flexible work arrangements, and professional development opportunities.
AllClear's commitment to excellence has been recognised with numerous industry awards, including Personal Lines Broker of the Year at the UK Broker Awards, the Broker Innovation Awards, and multiple customer service accolades. The company has also achieved a 1-Star Accreditation from Best Companies in 2024, reflecting its dedication to employee satisfaction and workplace excellence.
For those interested in joining a company that values integrity, customer-centricity, innovation, and knowledge, AllClear encourages prospective candidates to explore current openings and consider becoming part of their mission-driven organisation.