Clinical Healthcare Support Worker, Band 3- Fracture Clinic
Gloucestershire Hospitals NHS Foundation Trust
Clinical Healthcare Support Worker, Band 3- Fracture Clinic (16.5 hours a week)
To work as part of the Outpatients Department team assisting in the delivery of high-quality services under the supervision of qualified staff.
To support all staff with day to day running of services undertaken at Gloucestershire Hospitals NHS Foundation Trust. You will need to undertake key roles which will assist in the smooth running of the department cross county service provision. This job description outlines current duties and responsibilities; however, it is subject to review and amendment in the light of developing or changing services and as part of the annual Individual Performance Development Review.
Additional working pattern details: 08.30 to 17:30 hrs
Main duties of the job
1. Working in Outpatients under the supervision of registered staff.
2. Contribute to the smooth running of the defined clinical area.
3. Assist in meeting service delivery targets.
4. Develop your skills to meet the demands and diversity in this department.
5. Be flexible to meet our service delivery in a small team.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities, and the chance to gain valuable experience in one of our innovative hospitals. As well as a generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition, and a range of health and wellbeing initiatives to support you.
Job responsibilities
1. Ability to get on well with people at all levels and work effectively as a team member.
2. Be responsible for providing a safe and welcoming environment for staff, patients, and visitors.
3. Support cross-county provision of services, working in both Orthopaedic and fracture clinics.
4. Under guidance, deliver safe patient care within a challenging and changing clinical environment, using equipment and resources safely and as appropriate.
5. Maintain discretion and understanding of confidentiality and data protection.
6. Understand and adhere to all Trust policies and procedures.
7. Communicate effectively, especially where patient ability to do so is compromised; be prepared for exposure to distressing or emotional circumstances.
8. Act as a chaperone for patients attending clinic appointments.
9. Undertake specific delegated tasks following appropriate training and competency level (e.g., patient observations, personal hygiene, application of simple splints and braces, removal of plaster casts, recording ECG, MRSA screening, and venepuncture).
10. Participate and contribute to team meetings/discussions, engaging with the team and participating in the ongoing development of the Outpatient Department.
11. Opportunities to progress within the department, following appropriate training and experience.
12. Work within the recognised Manual Handling Guidelines.
13. Occasional manoeuvring of patients/objects over 15kg using appropriate aids for short periods of time.
14. Exposure to unpleasant working conditions, requiring adherence to policies and procedures pertaining to bodily fluids, infection control, and COSHH regulations.
15. May be required to work in confined spaces.
16. Ability to work where the work pattern may be unpredictable (e.g., prioritising patient demands).
Person Specification
Qualifications
* Care Certificate [Performing patient observations and required investigations within role]
* Basic IT skills
Experience
* Demonstrates ability to place patient and family at the centre of care.
* Ability to work on own initiative at times.
* Recognise when to seek advice and refer to a registered health or care professional.
* Participates in team working and provides excellent patient care.
Knowledge/ Skills
* Demonstrates ability to commit to cross-site service provision.
* Committed to best patient service provision with fellow colleagues.
* Work within manual handling guidelines and ability to work in a busy environment.
* Demonstrate motivation and enthusiasm for work, acting courteously, respectfully, and helpfully at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
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