Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply Infrastructure Engineer (Network Support) Contract: Permanent Working hours: 35 hours per week is full time. Salary: Circa £55,000 (Dependent on experience) Reporting to: Network Manager Location: London Docklands. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office Our infrastructure department provides the foundation for all IT services and delivers communication services for the organisation. As such you will be supporting and improving our key IT systems. As an infrastructure network support engineer, you’ll specialise in a particular range of technology and systems, supporting, maintaining and implementing technology in your area, overseeing technical services that have a huge impact on our ability to deliver a great service for our customers. You’ll be using your technical knowledge to solve problems, maintain our systems and deliver improvements to make sure the systems in your area are working effectively and has the capability needed for the future. Key responsibilities Being one of the “go to” people for anything related to the systems you’re implementing, improving and supporting. Owning the way escalated technical problems are dealt with. Providing a bridge between our Front-End Services teams to triage, diagnose and resolve incidents escalated to the Infrastructure Network team. Building strong relationships with other teams and users to identify and understand requirements and improvements that can be made. Taking ownership of new system developments in your area – you’ll be delivering upgrades and improvements. Taking and sharing ownership of new technical developments in your area. Liaising with third parties to manage & resolve incidents and technical problems. Creating and maintaining technical documents for the technology and systems in your area – you’ll need to update these regularly in line with our agreed standards. Identifying areas of improvement in the technology in your area by analysing information and thinking about the impact for the customer – you’ll also be aware of the latest relevant technologies and products in the market, helping senior colleagues make crucial decisions. Delivering upgrades and migrations of systems in your area to our agreed standards and deadlines. Liaising with other infrastructure teams and areas of the organisation to deliver projects. Minimum Criteria Ability to resolve technical problems, deliver upgrades and improvements and use your technical knowledge and troubleshooting skills to resolve complicated technical problems Being accredited with the Cisco CCNA or CCNP Enterprise or Security or having equivalent experience – a desire to learn is essential Experience of configuring, deploying and maintaining Cisco routing and switching platforms, including Catalyst 9000 switches and Cisco wireless products. Cisco Nexus and Cisco SDWAN experience is desirable too. Experience of managing Quality of Service on Campus, WAN and Data Centre technologies. Experience of managing Network Access Control technologies such as Cisco ISE & 802.1x for Corporate and Guest access. Previous experience of maintaining and configuring Palo Alto Networks firewalls, Panorama and the respective Security Policies, controls and features. Experience of maintaining and configuring Cisco AnyConnect/Cisco Secure Client solution, including supplicant & VPN client software and Cisco ASAv head-ends. Troubleshooting and monitoring toolsets such as Wireshark, Fiddler, NMAP and the SolarWinds Orion suite. Desirable Criteria Experience of using F5 BIG-IP LTM and BIG-IP DNS load balancers, along with F5 BIG-IQ management making sure our services can cope at their capacity and provide highly available services Ideally experience of deploying, managing, and maintaining Microsoft Azure cloud / IaaS network, security and compute technologies. Experience of creating, deploying and managing “Infrastructure as Code”, or similar network infrastructure automation & management tools Why Financial Ombudsman Service? We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Fully equipped on-site gym open 24 / 7 (London office only) Extensive Well-being resources including on-site therapists (London office only) Beautiful and bright London office looking over the Thames and near to mainline stations Our Coventry office is 2 minutes’ walk from the main station Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too How do I apply? Please upload an up-to-date copy of your CV ensuring you are highlighting those skills and experiences that are relevant to the role (as per the minimum criteria). A full job profile is available on request and will be provided to candidates shortlisted. We’re proud to be an inclusive employer We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupportfinancial-ombudsman.org.uk and let us know your preferred method of contact. Find out more Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there LinkedIn: Financial Ombudsman Service Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us Good luck with your application