Claims Account Handler
Salary: Negotiable
Location: Billericay, Essex
Job Type: Permanent
Ref: SJP221112
We are working with an established broker with an excellent reputation within the insurance market. Due to retirement, they are now looking to recruit an experienced Claims Account Handler to cover a varied range of insurance claims. The role involves working autonomously, managing your working day effectively.
DUTIES AND RESPONSIBILITIES:
* Be the first point of contact for clients in reporting a cross-class of claims.
* Ensure all required documentation in support of claims, e.g., report forms, witness statements, proofs of value, and loss assessor’s reports, are dealt with as a priority and dispatched to insurers or their representatives without delay.
* Negotiate with insurers, as required, in relation to the settlement of claims, both in respect of policy liability and settlement amount.
* Maintain client records with up-to-date information regarding claims history, including updating amounts paid on settlement.
* Assist clients in the pursuit of any uninsured losses sustained as part of a claim by providing direct assistance or ensuring the client contacts their Uninsured Loss Recovery provider.
* Receive notification, investigate, and settle claims within authority limits granted under any insurer delegated authority arrangement.
* Maintain a diary system for all outstanding claims and ensure these are chased regularly, keeping customers informed of progress.
* Advise clients on their options should insurers refuse indemnity under any policy or wish to offer a final settlement figure below original expectation, which may involve invoking the formal complaints procedure, involvement of the Insurance Ombudsman Bureau, and/or reference to any other dispute resolution facility.
* Provide regular reports to senior management regarding any significant losses sustained by individual clients.
If you feel you have the relevant experience, please submit your CV for consideration or contact Su Partridge FIRP for further information.
The Recruiter Insurance Specialists are acting as a Recruitment Agency.
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