Wisbech
Service
Full time
Permanent
We have an exciting opportunity at our Wisbech branch for an Aftersales Advisor.
You will greet customers face-to-face, via email and over the phone and advise them in relation to their vehicles’ service, repair and parts needs.
You will keep customers up to date on the status of work being carried out, pricing any additional requirements notified by the technician and relaying this to the customer, answering any questions regarding technical problems, warranties, services and repairs.
We are looking for the following:
* Experience of delivering exceptional customer service
* Excellent interpersonal skills with the ability to build strong relationships
* Good organisational skills with an eye for detail
* Competence in Microsoft packages
* Flexibility to work long hours including weekends on a rota basis
Company benefits:
* A competitive salary
* Monthly bonus scheme
* 31 days annual leave (including bank holidays) increasing with length of service
* Pension scheme
* Life assurance
* Free RAC comprehensive breakdown cover
* Cycle to work purchase scheme
* Preferential parts, service and labour rates
* Discounts on new and used vehicles
* Free access to health and wellbeing support services
* Free refreshments
As a family-owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.
If you feel you can meet the challenge of this exciting and rewarding role, please complete your details below:
Why Work For Us?
Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.
Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.
Salary
£28,332.88 + bonus scheme
Hours
Monday to Friday 8.00am to 6.00pm plus alternate Saturdays 8.00am to 1.00pm on a rota
Benefits
• 31 days annual leave (including bank holidays) • Pension scheme • Life assurance • Free RAC breakdown cover • Cycle to work purchase scheme • Preferential parts, service and labour rates • Discounts on new and used vehicles • Aftersales discounts • Access to health and wellbeing support services • Free refreshments • Employee discount platform • Recruitment Referral Incentive Scheme • Employee Assistance Programme (EAP)
Closing date
30-11-2024
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