We are recruiting for an Helpdesk Administrator to join a friendly, fast-paced, and well-established company based on the outskirts of St Albans.
You will be responsible for the administration of all customer service responsibilities, building relationships with all key clients to ensure a continuation of great service, and keeping in touch with engineers for all scheduled works.
If you have experience in a busy administrative environment and are looking for an opportunity to broaden your skillset in a varied role, this is a great position for you to explore!
Due to the location, you need to be a driver
What’s in it for you:
· Salary: up to £30k
· Hours: 8am–4:30pm or 8.30am-5pm
· A close-knit and supportive team
· 20 days annual leave plus bank holidays
· BUPA private healthcare after 6 months’ probation
· Free parking
Key responsibilities:
· Answer phone calls and emails on the helpdesk and provide assistance to customers
· Build a close working relationship with field colleagues and managers, keeping up to date with client knowledge and activities, and liaise regarding maintenance visits
· Issue all required works for site engineers
· Ensure engineers have logged works and chase for updates
· Check and approve engineer timesheets each week
· Organise specialist visits when required
· Analyse and approve inv...