Job summary
hours/week
£ temporary contract 12 months coveringmaternity leave.
Monday 0800-1330
Wednesday 0800-1730
Thursday 0800-1700
Friday 0900-1830
Closing date
The role of GP receptionist is responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.
Main duties of the job
Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
a.Maintainingand monitoring the practice appointment system
b.Processpersonal, telephone and e-requests for appointments using Ask My GP and EMISweb.
c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
d.Signpostpatients to the correct service
e.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
f.SNOMEDcode data on EMIS Web
g.Dataentry of new and temporary registrations and relevant patient information asrequired
h.Inputdata into the patients healthcare records as necessary
i.Directrequests for information SAR, insurance / solicitors letters and DVLAforms to the administrative team
j.Manageall queries as necessary in an efficient manner
k.Carryout system searches as requested
l.Maintaina clean, tidy, effective working area at all times
m.Monitorand maintain the reception area and notice boards
n.Supportall clinical staff with general tasks as requested
About us
Dr M K Patel &Partners is a busy GP surgery with a high QOF and Primary Care Standard achievementand a list size of approx. 8,000 patients. Dr M K Patel & Partners havebeen rated by CQC as good and are a friendly team that aims to give the best servicepossible within General Practice
Job description
Job responsibilities
Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
a.Maintainingand monitoring the practice appointment system
b.Processpersonal, telephone and e-requests for appointments using Ask My GP and EMISweb.
c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
d.Signpostpatients to the correct service
e.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
f.SNOMEDcode data on EMIS Web
g.Dataentry of new and temporary registrations and relevant patient information asrequired
h.Inputdata into the patients healthcare records as necessary
i.Directrequests for information SAR, insurance / solicitors letters and DVLAforms to the administrative team
j.Manageall queries as necessary in an efficient manner
k.Carryout system searches as requested
l.Maintaina clean, tidy, effective working area at all times
m.Monitorand maintain the reception area and notice boards
n.Supportall clinical staff with general tasks as requested
Inaddition to the primary responsibilities, the receptionist may be requested to:
a.Partakein audit as directed by the audit lead
b.Providecover during staff absences
c.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records
Complete opening and closing procedures in accordance with the duty rotawhen required
Person Specification
SKILLS
Essential
1. Excellent communication skills (written and oral)
2. Strong IT skills
3. Clear, polite telephone manner
4. Competent in the use of Office and Outlook
5. Effective time management (Planning & Organising)
6. Ability to work as a team member and autonomously
7. Good interpersonal skills
8. Problem solving & analytical skills
9. Ability to follow policy and procedure
Desirable
10. EMIS User skills
Qualifications
Essential
11. Educated to GCSE level or equivalent
12. GCSE Mathematics & English (C or above)
OTHER REQUIREMENTS
Essential
13. Flexibility to work outside of core office hours
14. Disclosure Barring Service (DBS) check
Experience
Essential
15. Experience of working with the general public
16. Experience of administrative duties
Desirable
17. Experience of working in a health care setting
PERSONAL QUALITIES
Essential
18. Polite and confident
19. Flexible and cooperative
20. Motivated
21. Forward thinker
22. High levels of integrity and loyalty
23. Sensitive and empathetic in distressing situations
24. Ability to work under pressure