Category Assistant (Fixed Term Contract)
* Full-time
We are proud to be the world’s largest and most experienced flower delivery network. Every day, people trust us to deliver their best wishes and sentiments on their behalf. But it’s not just about being the largest - we pride ourselves on being the most personable too. Everyone involved - from our florists, to our delivery drivers, to our Customer Advisors all take care to add that little personal touch.
We’re also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has a unique blend of skills, creativity and attention to detail that is needed to create every handmade Interflora bouquet.
As a business, we are driven by our Purpose, ‘to make beautiful things happen’ – it’s what drives us every day. We strive to be trusted, personal and special and each and every one of our colleagues contributes to that.
We have a very flexible approach to hybrid working, where our colleagues are trusted to choose how they manage their time and to decide where and how they work – just as long as they come to the office in Sleaford to collaborate and connect with each other on a weekly basis (although many colleagues choose to be in the office much more often than that).
At Interflora, we’re embarking on a journey to introduce state-of-the-art technology to our florist members to enable them to efficiently plan and route their daily deliveries. Through an easy-to-use app and some smart software, we’re going to enable our florists to provide all customers with personalised updates and real time order tracking.
With almost 1,000 florists to onboard, we’ve been taking a phased approach to the introduction of the FarEye delivery technology to ensure that we’re able to provide florists with all the training and support they need – but now we want to progress the roll-out more quickly by bolstering the team with two new recruits on a fixed-term basis. This is a great opportunity to be a pivotal part of a business-critical project and to gain valuable business experience.
As a Category Assistant, you’ll be responsible for providing administrative support to the Category Team. You’ll make in-bound calls to schedule go-live dates as part of the overall plan as well as responding to in-bound contacts requesting help and support. Another key part of the role will be supporting our florists with the new technology over the phone so you will need to learn the technology and be very happy to spend a good amount of your time talking to florists about it.
Reporting to the Florist Solutions Category Manager, you’ll help to maximise all available launch dates within the rollout plan, communicating well with florists, the Business Development Team and Operations Team. You’ll schedule training and provide support resources as well as taking responsibility of ensuring all relevant systems and documents are kept up to date and accurate.
In order to perform well in the role, we would expect you to have:
* Strong organisational skills and some experience in scheduling and planning
* An ability to work to deadlines and to be able to prioritise appropriately
* Strong interpersonal and communication skills, especially over the phone
* Excellent administrative skills with excellent levels of accuracy and attention to detail
* A process-driven mindset and an ability to follow procedures
* An ability to use Microsoft Office applications
* Good numeracy and literacy skills
The newly refurbished Interflora House is in the heart of Sleaford – a beautiful market town in Lincolnshire. In our amazing newly designed workspace, we have a choice of over 80 ‘hot desks’ and 14 meeting rooms, as well as many different types of work areas to utilise throughout the day.
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