Job Title: Cyber Security Operations Centre Team Lead
About the Role
We are seeking an experienced Cyber Security Operations Centre Team Lead to join our team at Littlefish. As a seasoned professional in the field, you will be responsible for managing and developing a team of security analysts to ensure the delivery of exceptional customer service.
Main Responsibilities
* Manage and mentor a team of security analysts to maximize their potential and ensure the delivery of exceptional customer service.
* Develop and implement working practices and experiences that deliver exceptional customer service.
* Manage day-to-day analyst activities, ensuring quality and performance.
* Line management of a team within the CSOC.
* Support analysts with escalations and provide stakeholder management during security incidents.
* Work with SOC Management to identify and implement areas for improvement across people, technology, and process.
* Continuously develop your own personal skills and knowledge across management and technology.
* Carry out monthly reporting and assist with service reviews.
Requirements
To be successful in this role, you will need to have:
* At least two years' experience as a SOC Analyst or within a Security Operations Environment.
* Demonstrable experience with customer and stakeholder management.
* Demonstrable experience working in a Service Provider environment.
* Experience managing or leading teams.
* Experience with Microsoft Security technologies.
* ITIL Foundation V3/V4, Microsoft SC-200 Certification, CISSP/CISM/CISA, or equivalent experience.
* Excellent communication and interpersonal skills.
* Commercial awareness and ITIL awareness.
What We Offer
We offer a range of benefits, including:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A supportive and dynamic work environment.
* A referral bonus scheme.
* Access to our LinkedIn Learning platform.
* A healthcare cash plan.
* Casual dress policy.
* Company social events.
* 25 days annual leave plus public/bank holidays.
* Purchase and sale of annual leave scheme.
About Us
We are Littlefish, a dynamic and innovative company that is passionate about delivering exceptional customer service. We are committed to building a diverse and inclusive community where everyone feels equal and supported.
We encourage applications from people of all backgrounds and are committed to supporting our employees through their careers. If you are interested in this role, please submit your application, including your CV and a covering letter, to [insert contact details].