Job summary An opportunity has arisen to work within the Urgent and Emergency Care Department at Fairfield General Hospital as a Patient Flow Tracker (ADMIN). This role is vital in supporting patient flow and communication in the department which positively impacts the patient journey. The post will be part of a 5 week rolling rota which will require flexibility to work days, evenings, nights, weekends and bank holidays. The role is based in the Emergency Department working closely with Nursing, Medical and AHP teams. The successful applicant will be a strong communicator and input data in an accurate and timely manner. They will work well in a team and as an individual, proactively tracking patients through their Emergency Medicine pathway and inputting data live into Symphony, EMIS Tracker and other systems. Main duties of the job o The Patient Flow Tracker will escalate potential delays to the relevant team in a timely manner.o The ED Patient Flow Tracker will work closely with all multi-disciplinary teams (clinicians, nursing staff, therapy staff, Managers, Bed Managers, Wards and Departments, Rapid Response, Local Authorities, PTS, Navigators and Primary Care Services etc.) ensuring the quality indicators are met.o Track all patients through their journey within the Department.o In collaboration with the Nurse in Charge (shift Co-ordinator) be proactive in identifying all patients who may breach the quality indicators including four hour breaches and twelve hour trolley waits.o In order to achieve the 4 hour target cascade/expedite potential delays to the NIC/Co-ordinator.o Liaise with the bed managers and ward staff regarding bed requirements.o Contact specialties, under the direction of the co-ordinator, to facilitate timely speciality response - escalating any issues to the Co-ordinator and/or Nurse in Charge.o Attend Nursing and Tracker handovers.o Liaise with internal and external supporting specialties, departments and services to facilitate movement of patients within the 4 hours.o Liaise with Estates/Path Lab if POD broken, Liaise with IM&T as required, using the appropriate escalation procedure.o Provide reports where requested.o Scan patient notes and other relevant documentation prior to transfer/admission using all necessary systems (Symphony/EMIS Tracker etc.). About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 236-BCO-AC504-24-A Job locations Fairfield General Hospital Rochdale Old Road Bury BL9 7TD Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Person Specification Qualifications Essential NVQ Level 2 qualification in Administration or equivalent ECDL qualification or equivalent Experience Essential Knowledge and experience of Microsoft Office Experience of working with the general public Experience of working well within a team Desirable Previous experience of working within a healthcare setting Experience of working in an Emergency Department Experience of working with medical/nursing staff Skills Essential Good problem solver Ability to organise and prioritise workload effectively Knowledge Desirable Practical Knowledge of NHS systems, PAS, Symphony & EMIS Understanding of discharge processes and pathways Person Specification Qualifications Essential NVQ Level 2 qualification in Administration or equivalent ECDL qualification or equivalent Experience Essential Knowledge and experience of Microsoft Office Experience of working with the general public Experience of working well within a team Desirable Previous experience of working within a healthcare setting Experience of working in an Emergency Department Experience of working with medical/nursing staff Skills Essential Good problem solver Ability to organise and prioritise workload effectively Knowledge Desirable Practical Knowledge of NHS systems, PAS, Symphony & EMIS Understanding of discharge processes and pathways Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northern Care Alliance NHS Foundation Trust Address Fairfield General Hospital Rochdale Old Road Bury BL9 7TD Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)