Customer Success Manager – Join a Leading UK Automation Innovator
Salary: Up to £65,000 + car allowance, bonus, pension, private healthcare
Location: West Midlands (Remote/Hybrid with travel to client sites)
Benefits: 25 days’ holiday + bank holidays, flexible working, personal development programs
Are you passionate about building trusted client relationships and driving customer success? Join a renowned UK automation solutions provider and systems integrator, delivering cutting-edge solutions to industries like manufacturing, automotive, and marine.
As a Customer Success Manager, you’ll be key to retaining and growing our service contract portfolio. Develop and execute customer success plans to maximize product utilization
Build strong client relationships, attending performance reviews and advocating for their needs
Analyze performance data to drive growth and identify cross-selling opportunities
Collaborate with Sales, Engineering, and Finance to deliver exceptional service
Proven experience as a Customer Success Manager, Contract Manager, or similar
Exceptional communication and relationship-building skills
Highly organized, proactive, and passionate about customer success
Communications or marketing degree preferred
Comfortable with travel for client meetings
Be part of a dynamic, inclusive team at a company celebrated for quality, innovation, and partnership. Enjoy a vibrant culture that values work-life balance, diversity, and professional growth, with benefits like flexible working, a performance bonus, and tailored training programs.