Service Controller (Customer Service Administrator)
Monday-Friday 8.30-5pm
Full time office based in Oldham, Manchester.
The Jordon Group (Powered by Bellrock), we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of The Jordon Group (Powered by Bellrock), you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.
Our client is a well-established supplier of commercial refrigeration and air conditioning, across a wide range of sectors. We are looking for someone from a service desk background that understands the importance of outstanding customer experience and attention to detail.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Service Controller with Jordon, you’ll do it by…
* ensuring all new calls are allocated to engineers in a timely manner.
* will effectively plan engineer’s callouts to customers and ensure the work is allocated effectively.
* continually communicate...