Summary
We are currently recruiting for a Tenancy Services Apprenticeship to join our organisation. As the Tenancy Services Apprentice, you will learn both business administration and customer service skills in a vibrant, busy, customer focused environment.
Wage
£12,313.60 a year
Training course
Housing and property management (level 3)
Hours
The role is working Monday to Friday. Shifts to be confirmed with 37 hours per week.
37 hours a week
Possible start date
Monday 17 March
Duration
1 year 9 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Work across all aspects of the Tenancy Services Team, learning about our Landlord Services function.
* Take part in team estate inspections, engaging with our customers on the service that we provide and how these can be improved upon.
* Assist in the administration required within the Tenancy Services Team including the taking of minutes and producing of data reports.
* Support the team to respond to customer enquiries delivering excellent customer service; answering queries and offering information that involves a lot of interaction with customers, colleagues and partner agencies in a variety of methods including face-to-face, over the phone and digitally, handling anything from general enquiries to complaints.
* There will be an opportunity to develop the skills to provide Information, Advice and Guidance to customers as the apprenticeship progresses.
* Undertake other duties and responsibilities appropriate to the grading of the post as considered appropriate.
Where you’ll work
Ongo House
26-30 High St, Scunthorpe
DN15 6AT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
KINGDOM ACADEMY LIMITED
Your training course
Housing and property management (level 3)
Equal to A level
Course contents
* Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
* Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
* Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
* Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
* Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
* Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
* Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
* Problem Solving: Use a problem solving and flexible approach in their day to day duties.
* Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
* Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Your training plan
You will be working towards a Housing and Property Management Level 3 qualification and the course is expected to last up to 21 months including the end point assessment.
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience