Job Introduction
A role you can feel good about.
Role Summary
You will act as a key member of the portering supervisory team, ensuring that the portering team
provide a smooth transport service to meet the needs of the wards and departments and to ensure
that medical records, materials and equipment are safely and appropriately transferred around the hospital.
Main Assignments of Role
• Monitor the Hive system, ensuring all jobs are completed in a specific time frame.
• To deal with the allocation of work to portering staff.
• Ensure that all staff in the main pool are allocated rovers (handheld device) and they are returned at the end of their shift.
• Ensure that monthly all portering staff log on to the laptop for the Hive/Rover system to ensure they do not require to reset their password and create delays.
• Liaise and communicate with MFT and Sodexo staff to resolve any issues and respond to
ad-hoc requirements.
• Ensure staff are allocated duties and responsibilities appropriately and receive training to
undertake their role.
• Identify and facilitate training needs for staff including moving and handling training.
• Ensure all portering staff are wearing full staff uniform including trust ID badges.
• Take initial calls relating to sickness absence and document the call in a telephone log.
• Conduct return to work sickness/ absence interviews with the portering staff and escalate
any issues to the Logistics Manager where appropriate.
• Ensure all relevant paperwork is returned to the HR office.
• Management of annual leave requests across the portering team.
• Undertake monthly Appraisals with portering staff in line with MFT Policies and Procedures.
• Undertake team briefing of all portering staff monthly and maintain a register for audit purposes.
• Ensure all portering duties are carried out in strict accordance with Health and Safety legislation.
• Follow accident reporting procedures and appropriate paperwork where required.
• Ensure all portering staff adhere to MFT Policies and Procedures and escalate issues of
non-compliance to the Logistics Manager where appropriate.
• Escalate any incidents or complaints to the Logistics Manager where appropriate.
• Provide cover for supervisory colleagues as and when required.
• To ensure breaks are monitored and maintain stock within the portering service.
• Liaise with nursing staff and heads of departments regarding work requests.
• To resolve any issues that may be reported to you whilst on shift.
• To operate the ward order communication system.
• Convey a professional image of the portering department to the client whilst encouraging
and maintaining good working relationships with all users of the portering service.
• Undertake the full range of portering duties when requested and as directed by the Logistics Manager.
• To take a reading from the franking machine every week and return to the Logistics Manager.
• To ensure all post rounds go out on time.
• To ensure all air mail special delivery and recorded mail go out within MFT Guidelines.
• To ensure all mail being cost coded is recorded in line with MFT Guidelines.
• Responsible to allocate staff in the event of emergencies to Cardiac Arrest, Fire, Massive
Haemorrhage and Helipad.
• Additional General Responsibilities
• Maintain a high standard of personal hygiene in accordance with company policy.
• Arrive in time for duty and in non-uniform clothes, changing into clean Sodexo uniform and
clocking on.
• Post holders are required to wear their identity badge with a current photo[1]graph on at all times.
• Provide guidance and advice to new team members or relief staff where necessary.
• Completion of paperwork relevant to post, such as staff surveys and holiday request forms.
• Workload will be determined by daily requirements, and post-holder may be required to use
initiative in order to prioritise tasks and responsibilities.
• At times you may be required to go and work in other logistics areas to assist with the cover
of annual leave and sickness.
• At times post holders may be required to carry out reasonable additional duties connected
to their employment, as directed by their line manager.
Key Skills, Knowledge, Training & Experience
• Good communication skills to enable communication with colleagues, patients and clients
regarding on job duties.
• Ability to work as part of a team.
• Good level of customer care.
• Experience of working in a healthcare environment (desirable).
• Good understanding of health and safety and manual handling practices.
• Ability to respond constructively and professionally to unpredicable situations.
• Attend mandatory induction and health and safety related training and all other required
training.
Physical Effort / Working Conditions
• You may be required to work in an obnoxious smelling environment, e.g. urine, vomit excrement and receiving requests to remove body fluid spillages in public areas where applicable.
• You may be required to work in an area with Terminally ill and /or aggressive patients.
• Continuous physical activity may be required, i.e. walking, pushing beds / wheelchairs,
pushing trolleys.
Emotional Effort
• Be able to work under pressure in a busy environment.
• Able to respond to patient conflict or complaints in a professional manner, escalating or
reporting incidents to the Logistics Manager where appropriate.
• Can be exposed to emotionally distressing or traumatic situation from time to time.
• Dealing with patient deterioration and bereavement may have an emotional impact on the
post holder.
• Able to balance conflicting and changing priorities within a given time.
• Dealing with expectations of patients, staff or visitors.
Health and Safety
• Observe all statutory Health and Safety Regulations. Post holders are responsible for reporting any hazards that are encountered in the workplace. Post holders are also responsible for reporting to your line manager any equipment which is in need of repair.
• To take reasonable care for your own Health and Safety and that of any other person who
may be affected by your acts or omissions at work.
• Observe and