Reactive Works Co-Ordinator (Non Urgent Routine Works)?
Location: High Wycombe / Hybrid Working - 2 days per week working in the office, thee days per week working from home.
Salary: £31,074.00 + Excellent Benefits
Hours: Full-Time, 37 hours per week (Monday to Friday)
At Paradigm Housing Group, our customers are at the heart of everything we do. We are seeking a dedicated Reactive Works Co-ordinator to join our Property Services Non-Urgent Routine Works Scheduling team. If you are passionate about delivering exceptional customer service, possess strong organisational skills, and thrive in a dynamic environment, we want to hear from you!
Role Overview:
As a Reactive Works Co-ordinator, you will ensure the timely and efficient scheduling of repairs, optimising our technicians' diaries to provide the best possible service to our residents. Your responsibilities will include:
1. Managing and scheduling allocated work streams to meet company Service Level Agreements (SLAs).
2. Keeping customers informed about job statuses and rebooking within SLAs, adhering to our customer care standards.
3. Conducting regular KPI checks on completed works to ensure compliance with company standards.
4. Collaborating with Customer Services, Field Technicians, Repairs Managers, and other stakeholders to resolve complex repairs and enquiries efficiently.
5. Ensu...